Can my boyfriend get his money back?

[Violet Skye.4725]

Hi, since the beginning of the Beta launch, my boyfriend has put in $2,800 into the game. He bought the ultimate edition 12+ times now since the beginning of launch and still it claimed that his account was banned. I'd like to know if it's possible he can get his money back for having spent so much money and still he can't get in. He did nothing wrong, he just kept buying the game and setting it up for his email address and it would not go through, no matter how many times he bought the game. He'd like his money back, please. I will send you his email address if the game company is able to return the money.

[Inculpatus cedo.9234]

Your friend would need to contact the CS Team via the 'Support' link above/below and 'Submit a Ticket' for assistance. (The Team can not discuss the account with anyone but the actual owner.) There is a 30-day window for refunds.If he has already discussed the issue, then there is little more to be done.

Good luck.

[Ayrilana.1396]

According to the terms of service he agreed to, the answer is no.

However, he can put in a support ticket explaining his situation and perhaps Anet will revert the ban if they agree with his explanation compared to what they saw on their end.

[Violet Skye.4725]

Thanks guys :D.

[Linken.6345]

why would he continue to rebuy the same game instead of talking to support.... maybe his bank charged back and thats why is account is closed.have he actualy looked at his bank statement and can see that all 12 times have not been returned to him?