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Can my boyfriend get his money back?

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Hi, since the beginning of the Beta launch, my boyfriend has put in $2,800 into the game. He bought the ultimate edition 12+ times now since the beginning of launch and still it claimed that his account was banned. I'd like to know if it's possible he can get his money back for having spent so much money and still he can't get in. He did nothing wrong, he just kept buying the game and setting it up for his email address and it would not go through, no matter how many times he bought the game. He'd like his money back, please. I will send you his email address if the game company is able to return the money.

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