Ayakaru.6583 Posted April 14, 2018 Share Posted April 14, 2018 As of last week the option to pay by online banking was removed, and most of us can only consider it a bug since no reasonable living man or animal would sever of a healthy limb that helps it survive.Without online banking a large chunk of European money can't be given to anets gem store. I am more perplexed by the number of people who report this issue, yet anet is entirely mute on this matter.They have not said they are working on a fix, they're not even saying they're aware of the issue. I checked all the posts, even on reddit where the devs are 725.3% more active, nothing. Link to comment Share on other sites More sharing options...
Danikat.8537 Posted April 14, 2018 Share Posted April 14, 2018 If I remember correctly gem store payments go through a separate company, so Anet might not be able to do anything about it. It would be helpful if they could say something though, so people who used that option know what's going on. Link to comment Share on other sites More sharing options...
Ashen.2907 Posted April 14, 2018 Share Posted April 14, 2018 As this is apparently a recent development, perhaps Anet is attempting to get information from their payment handling partner before making a statement.A, "working on it, no ETA," comment might be a good idea if that is the case. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted April 14, 2018 Share Posted April 14, 2018 According the the CS Team, they are working on the issue. (Found in threads in the 'Support' sub-forum.) Link to comment Share on other sites More sharing options...
Randulf.7614 Posted April 14, 2018 Share Posted April 14, 2018 @Inculpatus cedo.9234 said:According the the CS Team, they are working on the issue. (Found in threads in the 'Support' sub-forum.)Where? I cant find a cs response thread Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted April 14, 2018 Share Posted April 14, 2018 Try searching for threads on the same topic. A poster/player posted the response he/she received from the CS Team.Good luck. Link to comment Share on other sites More sharing options...
Randulf.7614 Posted April 14, 2018 Share Posted April 14, 2018 Oh i was looking for a red tag. Prob easier to post the link for future ref, but thanks, found it now Link to comment Share on other sites More sharing options...
Zaklex.6308 Posted April 14, 2018 Share Posted April 14, 2018 ArenaNet uses Digital River, just like a lot of services do, so that's who they have to talk to. Link to comment Share on other sites More sharing options...
Ayakaru.6583 Posted April 15, 2018 Author Share Posted April 15, 2018 @Inculpatus cedo.9234 said:Try searching for threads on the same topic. A poster/player posted the response he/she received from the CS Team.Good luck.I tried, I really did.There’s nothing on any of the boards.Some people say there’s a CS response, but the search function doesn’t acknowledge it.Besides, issues like these shouldn’t be buried in a minicomment of a random topic,Anet should make a sticky post where they acknowledge the problem, and say they are working on it. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted April 15, 2018 Share Posted April 15, 2018 You can always contact the CS Team yourself, and get it straight from the "horse's" mouth. (Support link above/below and 'Submit a Ticket'.)Good luck. Link to comment Share on other sites More sharing options...
Nokomis.5076 Posted April 15, 2018 Share Posted April 15, 2018 What I don't understand is, that the option to pay by online banking is removed for me for surely over a year already, and I'm a German player.It just never was a problem for me anyway because I pay by Paypal. Link to comment Share on other sites More sharing options...
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