Why is anet silent on the broken gem store?

[Ayakaru.6583]

As of last week the option to pay by online banking was removed, and most of us can only consider it a bug since no reasonable living man or animal would sever of a healthy limb that helps it survive.Without online banking a large chunk of European money can't be given to anets gem store.

I am more perplexed by the number of people who report this issue, yet anet is entirely mute on this matter.They have not said they are working on a fix, they're not even saying they're aware of the issue.

I checked all the posts, even on reddit where the devs are 725.3% more active, nothing.

[Danikat.8537]

If I remember correctly gem store payments go through a separate company, so Anet might not be able to do anything about it. It would be helpful if they could say something though, so people who used that option know what's going on.

[Ashen.2907]

As this is apparently a recent development, perhaps Anet is attempting to get information from their payment handling partner before making a statement.

A, "working on it, no ETA," comment might be a good idea if that is the case.

[Inculpatus cedo.9234]

According the the CS Team, they are working on the issue. (Found in threads in the 'Support' sub-forum.)

[Randulf.7614]

@Inculpatus cedo.9234 said:According the the CS Team, they are working on the issue. (Found in threads in the 'Support' sub-forum.)

Where? I cant find a cs response thread

[Inculpatus cedo.9234]

Try searching for threads on the same topic. A poster/player posted the response he/she received from the CS Team.

Good luck.

[Randulf.7614]

Oh i was looking for a red tag. Prob easier to post the link for future ref, but thanks, found it now

[Zaklex.6308]

ArenaNet uses Digital River, just like a lot of services do, so that's who they have to talk to.

[Ayakaru.6583]

@Inculpatus cedo.9234 said:Try searching for threads on the same topic. A poster/player posted the response he/she received from the CS Team.

Good luck.

I tried, I really did.There’s nothing on any of the boards.Some people say there’s a CS response, but the search function doesn’t acknowledge it.Besides, issues like these shouldn’t be buried in a minicomment of a random topic,Anet should make a sticky post where they acknowledge the problem, and say they are working on it.

[Inculpatus cedo.9234]

You can always contact the CS Team yourself, and get it straight from the "horse's" mouth. (Support link above/below and 'Submit a Ticket'.)

Good luck.

[Nokomis.5076]

What I don't understand is, that the option to pay by online banking is removed for me for surely over a year already, and I'm a German player.It just never was a problem for me anyway because I pay by Paypal.