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How long does it take to get a response after submitting a ticket?

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I put in a ticket regarding my GW1 account, to get access to it. Its only been 48 hours but it shows "recent activity" sooner than I have posted it, as if they looked at it but didn't respond. It seems like this happens everytime around 12 o'clock my time. But what's the usual turn around time to get a response? Is it usually this long?

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