Is the game broken atm?

[Royal Poop.4593]

My internet is fine as i can play other game.Error:The game client is unable to gain access to the log-in server at this time. This is most commonly caused by firewall or router settings, security applications, or connecting through a campus network. For additional support, please visit http://support.guildwars2.com.When trying to log in

[PyrateSilly.4710]

Your firewall or other settings may have decided to stop allowing GW2 to connect. It has happened from time to time to me over the last 8 to 10 yrs I have played GW and GW2. You may need to go into the settings on the computer/router/firewall and tell it that the program is allowed ..... again.

[Linebreaker.7904]

I have had the same issue for the last day and a bit. Playing fine one day, then poof, the 42 error. Nothing changed, everything checks out on my firewall etc.

[Illconceived Was Na.9781]

@"Royal Poop.4593" said:Is the game broken atm?No, plays fine for the vast majority of others.

My internet is fine as i can play other game.Error:The game client is unable to gain access to the log-in server at this time. This is most commonly caused by firewall or router settings, security applications, or connecting through a campus network. For additional support, please visit http://support.guildwars2.com.

Unfortunately, that's an error message that can pop up for all sorts of reasons. It can help to restart the computer & your router, although not always.

Start with an easy test: check to see if you can reach the servers from where GW2 is hosted:

http://www.cloudping.info/(US-East/Virginia for NA players, Europe/Frankfurt for EU)

If that seems okay, then use pingplotter (or similar software) to see if there's some other reason why you can't connect:

https://www.pingplotter.com/fix-your-network has a good guide for identifying where the problem is. Post screenshots here if you need help.

[Linebreaker.7904]

Thanks for the info. I can access all the AWS sites with minimal ping. However, I have no idea what to put into the pingplotter to get a result. I tried cligate.101.NCPlatform.net (I have no idea if that's correct) and all there was a huge red block. (Which clearly isn't.)

What address should I put into pingplotter? Cheers

[SlippyCheeze.5483]

@Linebreaker.7904 said:Thanks for the info. I can access all the AWS sites with minimal ping. However, I have no idea what to put into the pingplotter to get a result. I tried cligate.101.NCPlatform.net (I have no idea if that's correct) and all there was a huge red block. (Which clearly isn't.)

What address should I put into pingplotter? Cheers

Get into the game, and wait until you experience the issue. Enter the /ip command in chat, and that'll give you the address of the server.