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Where's Balthazar quest bug

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Hi.Was doing the living story quest "One path ends - where's Balthazar" and when fighting the boss Justicar Araya, i could not bring her shield down. In the part where you have to disable the beams coming from the shield after destroying the bloodstone pilars, no matter how many of the beams i brought down new ones kept spawning. I did this for about 1 hour until i just gave up. Looked into guides on youtube and they all did the same as me, except the shield came down in their case.

Thanks :)

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