RoseofGilead.8907 Posted January 31, 2018 Share Posted January 31, 2018 Just to toss in my own anecdotal evidence: I've only ever had pleasant and completely competent CS reps when I've had to contact support. I also see far more positive reactions from those who have had to contact support than I do negative. So, I have to disagree with the notion of Anet's CS being "infamously horrendous". That being said, I obviously haven't had interactions with every CS rep employed by Anet. So, there could definitely some language barrier problems happening that I just haven't personally seen. Link to comment Share on other sites More sharing options...
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