Support ticket awaiting.

[Mike.7189]

Hello.It's been a while since I open a support ticket (/requests/6893136) and create a forum topic.https://en-forum.guildwars2.com/discussion/38798/guild-wars-2-been-blocked-in-russia

But instead of trying to help me or at least to say something like "we can't help you there"All you do is: close my forum topic and totally ignore my support ticket.

One week has passed.If you dont care - so say that "yes, we Anet and we dont give a thing to russian players"If you care please answer me something like "yea, we're working over it, please be patient we'll respond you in 72 hours"

muy malo Anet, muy malo!

[Inculpatus cedo.9234]

Your ticket is likely not closed, but making its way through the queue, which is longer than usual. You can update your ticket, which would re-open it, had it been closed, inadvertently.

As for the thread topic, you can post in the existing several-page thread (with Dev response).

Good luck.

[Ellieanna.5027]

If it's part of Russia blocking the telegram IPs, there isn't anything Anet can do.As much as people think "give us the IPs", it's not like it can get fixed. A lot of games are having that issue. Anet can only do so much. They can't keep going to their ISP and get new IPs when a country goes and blocks a bunch. It sucks, but there are limits to what companies (especially ones not even located in Russia) can do.

[Mike.7189]

My worst fears were confirmed.Game is using amazon servers (we all know that) which changing IPs frequently (at least I didn't knew that).:(