Olympeus.3846 Posted May 19, 2018 Share Posted May 19, 2018 Here (below) is my ticket, but what i want to know is it normal to have this many crashes in the story mode for a game that has been released for 4+ years????? I regret spending money on this, poor quality product. My ticket: Olympeus.3846Today at 09:07I recently purchased the $80 path of fire deluxe edition but my game repeatedly crashes during story mode. Currently on "Victory or Death" Chapter after i defeat the mouth of Zaitan the game crashes after the helicopters drop in. Code=7:11:3:191:101.This has happened 5 times in a row not at that spot. Prior to this the game has crashed some 20+ times in story mode and another 10+ times outside of story mode.I want a full refund to my credit card on the $80 I spent immediately so I can uninstall this game. Link to comment Share on other sites More sharing options...
RoseofGilead.8907 Posted May 19, 2018 Share Posted May 19, 2018 No, it's not normal to experience crashes that often. Link to comment Share on other sites More sharing options...
ArmoredVehicle.2849 Posted May 19, 2018 Share Posted May 19, 2018 It would help more if you provided some information regarding the crashes such as the full message log. The game itself is very stable, more often than not the issue comes from other software installed on your system, drivers or faulty hardware.I play the game regularly 3-4 hours every evening after work and about 8 hours on weekend days, no crashes. Link to comment Share on other sites More sharing options...
Healix.5819 Posted May 19, 2018 Share Posted May 19, 2018 That's not a crash, that's getting disconnected from the server. Some people have problems at certain points in the story, where they have a high chance of being disconnected. There are many different causes. Some people have confirmed it was their ISP causing it for example, one found it was caused by software, and in some cases it was caused by the router. Using a VPN generally fixes it, but not for everyone. For free ones, TunnelBear is a popular choice, while support recommends proXPN.As a potential workaround, you can try minimizing the game prior to the point where you're getting disconnected, tabbing back once the scene is over. Link to comment Share on other sites More sharing options...
Olympeus.3846 Posted May 23, 2018 Author Share Posted May 23, 2018 Still no response from Arena Net other than a moderator reaching out to politely ask me to "refrain" from seeking help for technical issues on the forums. Awesome. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted May 23, 2018 Share Posted May 23, 2018 Tickets are running anywhere from 10 - 14 days, so if it's not been that long, it's just a matter of waiting for your ticket to make its way through the queue.Good luck. Link to comment Share on other sites More sharing options...
SlippyCheeze.5483 Posted May 23, 2018 Share Posted May 23, 2018 @"Olympeus.3846" said:Still no response from Arena Net other than a moderator reaching out to politely ask me to "refrain" from seeking help for technical issues on the forums. Awesome. Whatever they asked you, it was more nuanced than "don't ask for help on technical issues on the forums", which is an absolutely acceptable use of the forums. Link to comment Share on other sites More sharing options...
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