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[Ticket Bug] I received my items via mail but upon change of map it was reduced by nearly 80%

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I accidentally closed a ticket "mark as resolved and closed" Ticket #6910354 as opposed to sending another message. I received the goods visually while I was in a PvP map via mail but upon completion of the game I went to collect the items from my mailbox and to my horror there were only so many 80% less than what I expected. A very strange bug.

I did manage to query this before it got closed, just wondering do I need to reopen another ticket or has the GM received my message and will take appropriate action?

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