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Refining "167 Hardened Leather Sections" into "Cured Hard Leather Squares" resulted in only 5 sqrs.


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Last week, I opened up a ticket with Anet support, but have had no response, so hoping the forums might give me any info and such, since this bug, for fear of loss, has made me stop playing the game (Beyond getting the daily login reward).

I was gathering materials to craft my Exotic Viper's Light Armor set, since I already had most of them. I used some gems to convert about 100 gems to 20 gold, to get the last bits, mainly the 160 odd Hardened Leather Sections. When I clicked "Craft All" to process the sections into Squares, I only got 5 Cured Hard Leather Squares. I have no idea what happened, as each Square takes 3 Sections to craft. And I had enough for the 55 that I needed to craft.The materials were in my inventory, my black lion trader had no pick-up orders, nor was there any leather sections in my inventory or bank, or the material storage.

This is the image I linked in the support ticket: https://i.imgur.com/caJMHZK.jpg

I have no idea what to do. I haven't been playing the game, since it was effectively real money that was converted to gold, and the items simply seemed to disappear. Even though it was a few dollars in gems, it was still real money that simply disappeared.

It's been a week, and support has not contacted me back at all, nor was there anything aside from "If you want to add more, reply to this email" that I got as an automated response on opening the ticket. I asked for an update a few days ago, and still have not heard anything.

For any support members reading, the open ticket is Ticket #6911711

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Some ticket take longer than others, and right now there is a backlog Seems to be about 7-10 days before tickets are answered. It's unlikely to me that the first level representative is going to be able to handle something like this so it was probably kicked to someone who is more of a specialist, which usually requires more of a wait. The sad fact is, tickets are taking a while.

I have no reason I can think of for that problem to exist, but I do hope you get an answer soon.

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looking at your tp window, you only bought 73 hardened leather sections, not 160 (not saying you didn't buy that many, just that the tp screen doesn't show you did).

regardless, did you make all of the gossamer patches before or after crafting the squares? if you crafted them after crafting the leather squares, then having 5 left over makes sense. 55 squares into 25 patches = 5 left over leather squares.

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Breaking down what I'm seeing in your screenshot, there's 165 hardened leather sections worth of materials.

25 gossamer patches require 50 cured hardened leather squares which in turn require 150 hardened leather sections. Add the 15 sections required for the 5 squares and that makes 165.

Did you forget about crafting the gossamer patches or did you have those separately before buying the hardened leather sections?

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@nottsgman.8206 said:looking at your tp window, you only bought 73 hardened leather sections, not 160 (not saying you didn't buy that many, just that the tp screen doesn't show you did).

regardless, did you make all of the gossamer patches before or after crafting the squares? if you crafted them after crafting the leather squares, then having 5 left over makes sense. 55 squares into 25 patches = 5 left over leather squares.

And yes, sorry, that was my mistake in the original post. I bought the 73 to top off what I already had in storage, for a total of 160-170 that I needed.

From what I recall, in regard to patches, I did not. I got all the items together and ready for the 5 pieces of the armor I did not have. Was using a crafting calculator, and going along the steps of making the stuff, sections to squares, first. It only gave me 5 pieces, which made me really confused as I tried to proceed in the next steps and couldn't.

I will double check this when I get home... maybe I screwed up somewhere while being tired.

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you have enough (5 squares) for 5 pieces of armor I'm pretty sure. iirc only a few of them need leather for the actual armor pieces, and 25 gossamer patches for 5 viper insignias

edit to add: I really hope that this is all it is, and that everything is resolved for you so you can enjoy the game again (yeah, really).

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Well, seems like it was a fault on me, which I will admit. Thanks for pointing out that I had the gossamer patches.

Still learning the game, so I must've been making them on auto pilot and got thrown off somewhere through the process.

Was able to craft the 5 pieces I needed to finish my viper's set. Thanks for all the help, especially since it took so little time to find what went wrong.

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@VladSnakeDragon.7658 said:Well, seems like it was a fault on me, which I will admit. Thanks for pointing out that I had the gossamer patches.

Still learning the game, so I must've been making them on auto pilot and got thrown off somewhere through the process.

Was able to craft the 5 pieces I needed to finish my viper's set. Thanks for all the help, especially since it took so little time to find what went wrong.

did you update your support ticket saying that you dont need help anymore?

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