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The gem store sells relatively few actual items, most of them (and everything in the style category like gliders and mounts) are just skins (alternate appearances) for other items. So you can't use them until you obtain the relevant items in-game.

You can unlock gliding by doing the first part of the Heart of Thorns story and the raptor mount by doing the first part of the Path of Fire story. The other mounts are obtained later in Path of Fire. If you can tell us which mount you've got a skin for we can tell you exactly how to get it, or you can check out the Wiki: https://wiki.guildwars2.com/wiki/Mount

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Step 1:Go to the official gw2 site and log onto your account to redeem your purchase, this is necessary to obtain all your purchases in game, including x-pacs:

https://account.arena.net/login?_ga=2.268306126.1302660252.1536842118-496240116.1484094640

Gems can take up to atleast 4 days to transfer mind you, so a little patience is needed. If the above link doesn't work just google "gw2 official website" or use the link in the game launcher to get there.

Step 2:Your other orders should arrive in the in-game mail so just grab it from there and equip it,. To start either expansion's story press H and find the story tab then activate the one you want to try first.

If I remember correctly you can use your glider instantly since you bought Heart of Thorns, while you have to do the first story mission of Path of Fire to unlock mounts.

Happy exploring :)

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@"Cragga the Eighty Third.6015" said:

@rng.1024 said:If I remember correctly you can use your glider instantly since you bought Heart of Thorns

I don't think so, I'm pretty sure I didn't have access to my glider until I played chapter one.

Cragga is correct you have to do first hot story instance then you have to exp up your gliding basic in verdant brink and spend a mastery point.

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@"rng.1024" said:Step 1:Go to the official gw2 site and log onto your account to redeem your purchase, this is necessary to obtain all your purchases in game, including x-pacs:

https://account.arena.net/login?_ga=2.268306126.1302660252.1536842118-496240116.1484094640

Gems can take up to atleast 4 days to transfer mind you, so a little patience is needed. If the above link doesn't work just google "gw2 official website" or use the link in the game launcher to get there.

Step 2:Your other orders should arrive in the in-game mail so just grab it from there and equip it,. To start either expansion's story press H and find the story tab then activate the one you want to try first.

If I remember correctly you can use your glider instantly since you bought Heart of Thorns, while you have to do the first story mission of Path of Fire to unlock mounts.

Happy exploring :)

The OP said they'd bought a glider and a mount - those aren't sold through the website, only in the gem store, so they must have already created an account, logged into the game and bought gems.

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@"Cragga the Eighty Third.6015" said:

@rng.1024 said:If I remember correctly you can use your glider instantly since you bought Heart of Thorns

I don't think so, I'm pretty sure I didn't have access to my glider until I played chapter one.

I stand corrected :)

@Linken.6345 said:

@"Cragga the Eighty Third.6015" said:

@rng.1024 said:If I remember correctly you can use your glider instantly since you bought Heart of Thorns

I don't think so, I'm pretty sure I didn't have access to my glider until I played chapter one.

Cragga is correct you have to do first hot story instance then you have to exp up your gliding basic in verdant brink and spend a mastery point.

I stand corrected :)

@Danikat.8537 said:

@rng.1024 said:Step 1:Go to the official gw2 site and log onto your account to redeem your purchase, this is necessary to obtain all your purchases in game, including x-pacs:

Gems can take up to atleast 4 days to transfer mind you, so a little patience is needed. If the above link doesn't work just google "gw2 official website" or use the link in the game launcher to get there.

Step 2:Your other orders should arrive in the in-game mail so just grab it from there and equip it,. To start either expansion's story press H and find the story tab then activate the one you want to try first.

If I remember correctly you can use your glider instantly since you bought Heart of Thorns, while you have to do the first story mission of Path of Fire to unlock mounts.

Happy exploring :)

The OP said they'd bought a glider and a mount - those aren't sold through the website, only in the gem store, so they must have already created an account, logged into the game and bought gems.

That may be, but from the sound of it having issues finding/using expansion features points toward the account verification, as gems will be delivered through other means than the rest while giving you access to the base game. So he might have the base game, used those gems but now find himself unable to use them or do the stories since the expansions haven't been activated. Tried to cover every angle, but ofc you may be completely right :)

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@AB128AD4-6DBB-47E5-A632-009566F02482 said:Thank you Jethro and Danikat I have managed somehow to get a Raptor.Loosmaster you are right, I have applied to have it changed, still waiting for an answere.

Play the first mission in PoF for the raptor. You get it as a gift for helping the people (heart npc states this).https://wiki.guildwars2.com/wiki/MountFor the glider you need to play the first HoT mission, reach the first HoT and skill the Glider Basics in the mastery system.https://wiki.guildwars2.com/wiki/Glider_Basics

The wiki links give details and can maybe answer follow up questions.

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@AB128AD4-6DBB-47E5-A632-009566F02482 said:Thank you Jethro and Danikat I have managed somehow to get a Raptor.Loosmaster you are right, I have applied to have it changed, still waiting for an answere.

Well you do know that your account can break if you change it right?So if your not bothered about it, I wouldent risk any chance no matter how small to not being able to whisper other people at all etc.

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