hiimtwit.1935 Posted October 30, 2018 Share Posted October 30, 2018 Hello! I just checked my paypal and realized that I got a bunch of refunds from DigitalRiver for gem purchases over the last couple of weeks and I'm not sure why? Cards weren't declined and I didn't get a notice in my email about it, just a bunch of refunded purchases. Any idea why?Thanks! Link to comment Share on other sites More sharing options...
Illconceived Was Na.9781 Posted October 30, 2018 Share Posted October 30, 2018 Create a support ticket so they can look into it. The support team can't work on an issue without a ticket number. Depending on what you find out, your fellow players might be able to help interpret /offer advice. (Hopefully, Support will have a quick response tho.) Link to comment Share on other sites More sharing options...
crepuscular.9047 Posted November 2, 2018 Share Posted November 2, 2018 free money? why not :love: Link to comment Share on other sites More sharing options...
Justine.6351 Posted November 2, 2018 Share Posted November 2, 2018 @crepuscular.9047 said:free money? why not :love: probably worried about their account getting permanently blocked if they don't address it. Link to comment Share on other sites More sharing options...
Kindeller.3072 Posted November 2, 2018 Share Posted November 2, 2018 If you got the gems, and this is the first you're hearing of it it could be a scam email also. Don't follow any links and contact Anet using their website directly not using links in the email. I get a million and one refunds/issues with payments from paypal that are not legit. Its rare that they actually coincide with something i've bought though... Link to comment Share on other sites More sharing options...
hiimtwit.1935 Posted November 2, 2018 Author Share Posted November 2, 2018 @Kindeller.3072 said:If you got the gems, and this is the first you're hearing of it it could be a scam email also. Don't follow any links and contact Anet using their website directly not using links in the email. I get a million and one refunds/issues with payments from paypal that are not legit. Its rare that they actually coincide with something i've bought though...Yeah after about 4 days I finally got a response and they're looking into it. I didnt click any suspicious links (i never even got notifications of the refund, I only noticed it once I was unable to purchase more). They were purchased from in game gem store so everything is right, just weird that I got a refund and I dont want to be banned for something I didnt do, haha. Hopefully it gets sorted soon because I REALLY want my chaos gloves Link to comment Share on other sites More sharing options...
ArenaNet Staff Gaile Gray.6029 Posted November 2, 2018 ArenaNet Staff Share Posted November 2, 2018 Thanks for this update. Can you let us know when this is fully resolved? I'd like to mark this as resolved in the title, so other players don't worry about this. Alternately, if Digital River discovers an issue, your letting us know what you learned is helpful, too. Thanks. Link to comment Share on other sites More sharing options...
hiimtwit.1935 Posted November 11, 2018 Author Share Posted November 11, 2018 @Gaile Gray.6029 said:Thanks for this update. Can you let us know when this is fully resolved? I'd like to mark this as resolved in the title, so other players don't worry about this. Alternately, if Digital River discovers an issue, your letting us know what you learned is helpful, too. Thanks.Just wanted to make an update on this since it was requested: it took about 10 days or so for my issue to get resolved. Turns out (in my case) I had two different names on my bank & Paypal accounts (one name for Paypal business and my personal bank with my name) which is why I got locked out initially. My issue has been resolved and I’m awaiting a response to see if there is anyway to avoid this in the future since I can’t just change my business name on Paypal and/or Bank. For now though everything is sorted and I hope no one else run into the same issue! Link to comment Share on other sites More sharing options...
ArenaNet Staff Gaile Gray.6029 Posted November 15, 2018 ArenaNet Staff Share Posted November 15, 2018 @hiimtwit.1935 said:@"Gaile Gray.6029" said:Thanks for this update. Can you let us know when this is fully resolved? I'd like to mark this as resolved in the title, so other players don't worry about this. Alternately, if Digital River discovers an issue, your letting us know what you learned is helpful, too. Thanks.Just wanted to make an update on this since it was requested: it took about 10 days or so for my issue to get resolved. Turns out (in my case) I had two different names on my bank & Paypal accounts (one name for Paypal business and my personal bank with my name) which is why I got locked out initially. My issue has been resolved and I’m awaiting a response to see if there is anyway to avoid this in the future since I can’t just change my business name on Paypal and/or Bank. For now though everything is sorted and I hope no one else run into the same issue!Thanks for the info you provided. It may be helpful to another player, so it's good to have it on the post. I will mark this as "resolved" but I imagine if someone has an issue, they'll find this post and look into their profile names as a possible point of concern. Link to comment Share on other sites More sharing options...
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