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This sounds much like the thread on Reddit that has a Dev response:

Dornsinger2 points ·1 day ago

The reply "all further tickets will be closed" is generally given is your ticket has indeed been seen by at least one supervisor already and there's nothing else do be done. Again, can't comment on your issue in detail here; and especially if it's a case like that, I have a feeling it should not be discussed in public for your sake.

https://www.reddit.com/r/Guildwars2/comments/9u8c5y/cant_use_support_page_any_longer/

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