Can't send gifts to a friend

[kumiorava.9674]

Hi.

For some reason I can't send any Gem store gifts to one specific friend. Her name does not appear on the list of possible recipients. Why is that? She has not blocked me or anything.Please answer fast because the item I want to gift is leaving the Gem store soon.

[Inculpatus cedo.9234]

For an individualized response, you can contact the CS Team via the 'Support' link above/below.Perhaps, your friend has had a Display Name change; that would be one possible reason.

[nottsgman.8206]

if your friend is online when you're trying to gift you have to use the name of the character your friend is logged in on to be able to find them on the list. if they are not logged in you have to use their account name to find them on the list.

this has tripped me up so many times when trying to gift things, so maybe it's that?

[Steve The Cynic.3217]

@nottsgman.8206 said:if your friend is online when you're trying to gift you have to use the name of the character your friend is logged in on to be able to find them on the list. if they are not logged in you have to use their account name to find them on the list.

this has tripped me up so many times when trying to gift things, so maybe it's that?

This is, indeed, the answer. I had OP's problem between my two accounts, and every time I tried to gift something while the other account was in-game, the account display name was not found, but the character name was.

[reapex.8546]

@nottsgman.8206 said:if your friend is online when you're trying to gift you have to use the name of the character your friend is logged in on to be able to find them on the list. if they are not logged in you have to use their account name to find them on the list.

this has tripped me up so many times when trying to gift things, so maybe it's that?

Thank you! :D