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Game freezes 50% of the time when I enter an instance

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Try clearing your GW2 cache and repairing the client (instructions for both steps are in the knowledge base, found by clicking the support link above). Temporarily avoid using any add-ons (if you have any). And also try rebooting your computer.

If none of that works, run the in-game diagnostics tool (instructions also in the knowledge base). If you need help reading it, create a support ticket and describe your symptoms, then reply to the automated email with the diagnostic report.

You can also try updating your video drivers or even just temporarily lowering all your GFX options (from F11) to minimum, to see if that helps.

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