Consistent disconnects

[pema.7834]

Hi there,

I've recently been in touch with customer support about my issue but I have not been able to fix it yet.

I'm getting this problem where I get disconnected & reconnected into the game. It happens really quickly so I don't actually get logged out of the game but I can tell that I've been disconnected because my guild message resets in chat along with my friends online notification. There are moments where I actually get the server error and it takes me to the character slot.

Troubleshoot I've done so far (some suggested by CS):

• Repair/Clean reinstall of client
• Clean install of my Windows 10 (I'm running bootcamp on my MacBook Pro solely for GW2)
• Re-installation of my WiFi drivers
• Check for any firewall (specifically allowed GW2 through firewall)
• Deleting the "local.dat" file
• Creating a shortcut of the application then changing the target line to the IP suggested by CS
• Adding the GW2 IPs in the hosts file of my System32 folder

After trying every single one of these the problem still persists. My internet works fine with all other applications and games and it just seems like GW2 is the only problem. I let CS know that the last suggested solution did not work but they haven't gotten back to me and it's been about a week or so since.

Any other help is appreciated!

[nottsgman.8206]

have you tried using the -clientport 80 switch in the shortcut? that (or the -clientport 443) has helped a few of my friends stay connected, and was something that support did not suggest to them (surprisingly).

to use it:For Windows

1. Right click on your Guild Wars 2 shortcut and select ‘Properties’.
2. In the ‘Target’ field you will see the location of your Guild Wars 2 executable file
3. Write the desired command line argument after the quote marks, beginning with a space:right: “…\Guild Wars 2\Gw2.exe” -clientport 80wrong: “…\Guild Wars 2\Gw2.exe”-clientport 80For Mac
4. Right/ctrl-click GuildWars2.app and choose ShowPackageContent
5. Find Contents>Resources>CiderSettings.plist
6. Using TextEdit find this line:—cmdline ""
7. Add the command line arguments you want between the quotation marks like this:—cmdline “-clientport 80”

[pema.7834]

Just tried running your solution.I'm still getting disconnected :(

[theOmegaAlex.4863]

1. Right/ctrl-click GuildWars2.app and choose ShowPackageContent
2. Find Contents>Resources>CiderSettings.plist
3. Using TextEdit find this line:—cmdline ""
4. Add the command line arguments you want between the quotation marks like this:—cmdline “-clientport 80”

The 64-bit version on the Mac doesn't have cider. It has, "CoherentUI_Host" which I've been having a ridiculous amount of problems with. Missing pathway and threads all messed up even being repaired.

[chocakwartz.2057]

Yeah, I've also been having many lag spikes ending in disconnects too since the expansion's release.

Never had this problem before and I've tried pretty much everything on my end (port-forwarding, firewall/anti-virus white-listing, etc) to fix it without any result, leading me to think that the problem might be on ArenaNet's end. Let's hope this gets fixed or at least acknowledged soon or at all.

[pema.7834]

@chocakwartz.2057 said:Yeah, I've also been having many lag spikes ending in disconnects too since the expansion's release.

Mine has been occurring about a week or two before the PoF release. The problem still persists, even thru WiFi or direct ethernet plug-in.Seems like I can't play in my house anymore and have to go elsewhere to get a playable experience.

[Helbjorne.9368]

I'd suggest running the GW2 Diagnostic tool. You can do this by creating a shortcut to your GW2.exe, then:

1. Right click on your Guild Wars 2 shortcut and select ‘Properties’.
2. In the ‘Target’ field you will see the location of your Guild Wars 2 executable file
3. Write the desired command line argument after the quote marks, beginning with a space: "...Guild Wars 2\Gw2-64.exe" -diag

This will give you a print out to a notepad that can help determine the issue.

[pema.7834]

Here is the report from the diagnostic utility:

ArenaNet diagnostic utility [82762]Windows version: 6.2Build 9200Section completed in 0.00 seconds=============================================================================== Gathering adapter settings==============================================================================*--> ipconfig /all <--*Windows IP Configuration   Host Name . . . . . . . . . . . . : DESKTOP-N7Q83GO   Primary Dns Suffix  . . . . . . . :    Node Type . . . . . . . . . . . . : Hybrid   IP Routing Enabled. . . . . . . . : No   WINS Proxy Enabled. . . . . . . . : NoWireless LAN adapter Local Area Connection* 10:   Media State . . . . . . . . . . . : Media disconnected   Connection-specific DNS Suffix  . :    Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter   Physical Address. . . . . . . . . : BA-E8-56-2D-CD-F2   DHCP Enabled. . . . . . . . . . . : Yes   Autoconfiguration Enabled . . . . : YesWireless LAN adapter Wi-Fi:   Connection-specific DNS Suffix  . :    Description . . . . . . . . . . . : Broadcom 802.11ac Network Adapter   Physical Address. . . . . . . . . : B8-E8-56-2D-CD-F2   DHCP Enabled. . . . . . . . . . . : Yes   Autoconfiguration Enabled . . . . : Yes   Link-local IPv6 Address . . . . . : fe80::3843:e411:c32f:6f4c%6(Preferred)    IPv4 Address. . . . . . . . . . . : 192.168.1.20(Preferred)    Subnet Mask . . . . . . . . . . . : 255.255.255.0   Lease Obtained. . . . . . . . . . : Tuesday, October 3, 2017 10:28:59 PM   Lease Expires . . . . . . . . . . : Thursday, October 5, 2017 8:50:54 AM   Default Gateway . . . . . . . . . : 192.168.1.1   DHCP Server . . . . . . . . . . . : 192.168.1.1   DHCPv6 IAID . . . . . . . . . . . : 146335830   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-20-FA-21-60-B8-E8-56-2D-CD-F2   DNS Servers . . . . . . . . . . . : 192.168.1.1   NetBIOS over Tcpip. . . . . . . . : EnabledEthernet adapter Bluetooth Network Connection:   Media State . . . . . . . . . . . : Media disconnected   Connection-specific DNS Suffix  . :    Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)   Physical Address. . . . . . . . . : B8-E8-56-2D-CD-F3   DHCP Enabled. . . . . . . . . . . : Yes   Autoconfiguration Enabled . . . . : YesTunnel adapter Local Area Connection* 11:   Connection-specific DNS Suffix  . :    Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0   DHCP Enabled. . . . . . . . . . . : No   Autoconfiguration Enabled . . . . : Yes   IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:14ca:cd5:3f57:feeb(Preferred)    Link-local IPv6 Address . . . . . : fe80::14ca:cd5:3f57:feeb%2(Preferred)    Default Gateway . . . . . . . . . : ::   DHCPv6 IAID . . . . . . . . . . . : 33554432   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-20-FA-21-60-B8-E8-56-2D-CD-F2   NetBIOS over Tcpip. . . . . . . . : DisabledSection completed in 0.08 seconds=============================================================================== Detecting network connections==============================================================================*--> netstat -n <--*Active Connections  Proto  Local Address          Foreign Address        State  TCP    192.168.1.20:61539     65.52.108.222:443      ESTABLISHED  TCP    192.168.1.20:61542     108.177.98.188:5228    ESTABLISHED  TCP    192.168.1.20:61578     216.58.216.165:443     ESTABLISHED  TCP    192.168.1.20:61588     151.101.53.140:443     ESTABLISHED  TCP    192.168.1.20:61589     151.101.1.140:443      ESTABLISHED  TCP    192.168.1.20:61590     151.101.53.140:443     ESTABLISHED  TCP    192.168.1.20:61762     199.96.57.6:443        ESTABLISHED  TCP    192.168.1.20:61798     198.183.167.119:443    TIME_WAIT  TCP    192.168.1.20:61801     104.16.136.245:443     ESTABLISHED  TCP    192.168.1.20:61802     104.16.135.249:443     ESTABLISHED  TCP    192.168.1.20:61808     104.19.193.102:443     ESTABLISHED  TCP    192.168.1.20:61863     172.217.3.195:443      ESTABLISHED  TCP    192.168.1.20:61868     216.58.216.174:443     ESTABLISHED  TCP    192.168.1.20:61869     104.31.74.54:443       ESTABLISHED  TCP    192.168.1.20:61871     192.0.77.2:443         ESTABLISHED  TCP    192.168.1.20:61872     52.84.16.235:443       ESTABLISHED  TCP    192.168.1.20:61873     52.84.16.235:443       ESTABLISHED  TCP    192.168.1.20:61875     64.4.54.253:443        TIME_WAIT  TCP    192.168.1.20:61885     52.84.25.227:443       ESTABLISHED  TCP    192.168.1.20:61886     64.25.40.51:443        ESTABLISHED  TCP    192.168.1.20:61889     52.84.16.166:443       ESTABLISHED  TCP    192.168.1.20:61890     52.84.16.140:443       ESTABLISHED  TCP    192.168.1.20:61891     52.84.16.166:443       ESTABLISHED  TCP    192.168.1.20:61893     13.107.21.200:443      ESTABLISHED  TCP    192.168.1.20:61899     104.154.127.47:80      TIME_WAIT  TCP    192.168.1.20:61900     104.154.127.50:4070    ESTABLISHED  TCP    192.168.1.20:61911     151.101.52.246:443     ESTABLISHED  TCP    192.168.1.20:61912     151.101.52.246:443     ESTABLISHED  TCP    192.168.1.20:61913     151.101.52.246:443     ESTABLISHED  TCP    192.168.1.20:61914     172.217.3.194:443      ESTABLISHED  TCP    192.168.1.20:61915     172.217.3.162:443      ESTABLISHED  TCP    192.168.1.20:61916     151.101.52.246:443     ESTABLISHED  TCP    192.168.1.20:61917     151.101.52.246:443     ESTABLISHED  TCP    192.168.1.20:61918     151.101.52.246:443     ESTABLISHED  TCP    192.168.1.20:61919     151.101.52.246:443     ESTABLISHED  TCP    192.168.1.20:61920     151.101.52.246:443     ESTABLISHED  TCP    192.168.1.20:61921     151.101.52.246:443     ESTABLISHED  TCP    192.168.1.20:61922     151.101.52.246:443     ESTABLISHED  TCP    192.168.1.20:61923     151.101.52.246:443     ESTABLISHED  TCP    192.168.1.20:61924     151.101.52.246:443     ESTABLISHED  TCP    192.168.1.20:61925     151.101.52.246:443     ESTABLISHED  TCP    192.168.1.20:61926     151.101.52.246:443     ESTABLISHED  TCP    192.168.1.20:61927     151.101.52.246:443     ESTABLISHED  TCP    192.168.1.20:61928     151.101.52.246:443     ESTABLISHED  TCP    192.168.1.20:61929     151.101.52.246:443     ESTABLISHED  TCP    192.168.1.20:61930     151.101.52.246:443     ESTABLISHED  TCP    192.168.1.20:61931     172.217.3.193:443      ESTABLISHED  TCP    192.168.1.20:61932     151.101.52.246:80      ESTABLISHED  TCP    192.168.1.20:61933     151.101.52.249:443     ESTABLISHED  TCP    192.168.1.20:61934     151.101.52.249:443     ESTABLISHED  TCP    192.168.1.20:61935     23.32.46.16:80         ESTABLISHED  TCP    192.168.1.20:61936     151.101.52.249:443     ESTABLISHED  TCP    192.168.1.20:61937     151.101.52.249:443     ESTABLISHED  TCP    192.168.1.20:61938     151.101.52.249:443     ESTABLISHED  TCP    192.168.1.20:61939     151.101.52.249:443     ESTABLISHED  TCP    192.168.1.20:61940     216.58.216.174:443     ESTABLISHED  TCP    192.168.1.20:61952     151.101.52.193:443     ESTABLISHED  TCP    192.168.1.20:61953     151.101.40.193:443     ESTABLISHED  TCP    192.168.1.20:61955     151.101.52.193:443     ESTABLISHED  TCP    192.168.1.20:61956     216.58.216.163:443     ESTABLISHED  TCP    192.168.1.20:61959     54.83.156.61:80        ESTABLISHED  TCP    192.168.1.20:61960     52.206.103.170:443     ESTABLISHEDSection completed in 0.06 seconds=============================================================================== Discovering external address==============================================================================Current IP Address: 24.18.160.215Section completed in 0.41 seconds=============================================================================== Checking server connectivity==============================================================================Section completed in 0.00 secondsDiag.ArenaNetworks.com     64.25.38.172:80 - connect succeeded      64.25.38.51:80 - connect succeeded   64.25.38.172:6112 - connect succeeded     64.25.38.171:80 - connect succeeded   64.25.38.171:6112 - connect succeeded     64.25.38.185:80 - connect succeeded      64.25.38.54:80 - connect succeeded    64.25.38.54:6112 - connect succeeded    64.25.38.51:6112 - connect succeeded   64.25.38.185:6112 - connect succeededSection completed in 0.09 secondsassetcdn.101.ArenaNetworks.com.      52.84.25.96:80 - connect succeeded     52.84.25.122:80 - connect succeeded     52.84.25.180:80 - connect succeeded     52.84.25.151:80 - connect succeeded     52.84.25.215:80 - connect succeeded     52.84.25.238:80 - connect succeeded     52.84.25.137:80 - connect succeeded      52.84.25.14:80 - connect succeededSection completed in 0.05 secondsauth1.101.ArenaNetworks.com.   64.25.38.172:6112 - connect succeeded    64.25.38.51:6112 - connect succeeded    64.25.38.54:6112 - connect succeeded   64.25.38.185:6112 - connect succeeded   64.25.38.171:6112 - connect succeededSection completed in 0.06 secondsauth2.101.ArenaNetworks.com.206.127.159.109:6112 - connect succeeded206.127.159.107:6112 - connect succeeded 206.127.146.74:6112 - connect succeeded 206.127.146.67:6112 - connect succeeded 206.127.146.73:6112 - connect succeededSection completed in 0.20 secondscligate.101.NCPlatform.net.   64.25.40.115:6112 - connect succeeded   64.25.40.114:6112 - connect succeeded   64.25.40.112:6112 - connect succeeded   64.25.40.110:6112 - connect succeeded   64.25.40.113:6112 - connect succeeded   64.25.40.122:6112 - connect succeeded   64.25.40.123:6112 - connect succeededSection completed in 0.08 seconds=============================================================================== Tracing network paths (about 10 mins)==============================================================================*--> pathping -w 500 -q 50 -4 64.25.39.1 <--*Tracing route to 64.25.33-1.ncsoft.com [64.25.39.1]over a maximum of 30 hops:  0  DESKTOP-N7Q83GO [192.168.1.20]   1  www.routerlogin.com [192.168.1.1]   2  96.120.102.233   3  po-117-rur101.bellevue.wa.seattle.comcast.net [68.86.113.149]   4  po-2-rur102.bellevue.wa.seattle.comcast.net [69.139.160.26]   5  69.139.164.77   6     *        *        *     Computing statistics for 62 seconds...            Source to Here   This Node/LinkHop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address  0                                           DESKTOP-N7Q83GO [192.168.1.20]                                 0/  50 =  0%   |  1    0ms     0/  50 =  0%     0/  50 =  0%  www.routerlogin.com [192.168.1.1]                                 1/  50 =  2%   |  2    9ms     2/  50 =  4%     1/  50 =  2%  96.120.102.233                                 0/  50 =  0%   |  3    9ms     1/  50 =  2%     0/  50 =  0%  po-117-rur101.bellevue.wa.seattle.comcast.net [68.86.113.149]                                 0/  50 =  0%   |  4    9ms     1/  50 =  2%     0/  50 =  0%  po-2-rur102.bellevue.wa.seattle.comcast.net [69.139.160.26]                                 0/  50 =  0%   |  5   11ms     1/  50 =  2%     0/  50 =  0%  69.139.164.77 Trace complete.*--> pathping -w 500 -q 50 -4 206.127.158.1 <--*Tracing route to 206-127-158-1.ncsoft.com [206.127.158.1]over a maximum of 30 hops:  0  DESKTOP-N7Q83GO [192.168.1.20]   1  www.routerlogin.com [192.168.1.1]   2  96.120.102.233   3  po-117-rur102.bellevue.wa.seattle.comcast.net [68.87.206.141]   4  69.139.164.77   5     *        *        *     Computing statistics for 50 seconds...            Source to Here   This Node/LinkHop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address  0                                           DESKTOP-N7Q83GO [192.168.1.20]                                 0/  50 =  0%   |  1    1ms     0/  50 =  0%     0/  50 =  0%  www.routerlogin.com [192.168.1.1]                                 0/  50 =  0%   |  2    9ms     0/  50 =  0%     0/  50 =  0%  96.120.102.233                                 0/  50 =  0%   |  3    9ms     0/  50 =  0%     0/  50 =  0%  po-117-rur102.bellevue.wa.seattle.comcast.net [68.87.206.141]                                50/  50 =100%   |  4  ---      50/  50 =100%     0/  50 =  0%  69.139.164.77 Trace complete.*--> pathping -w 500 -q 50 -4 52.84.25.122 <--*Tracing route to server-52-84-25-122.sea32.r.cloudfront.net [52.84.25.122]over a maximum of 30 hops:  0  DESKTOP-N7Q83GO [192.168.1.20]   1  www.routerlogin.com [192.168.1.1]   2  96.120.102.233   3  po-117-rur102.bellevue.wa.seattle.comcast.net [68.87.206.141]   4  69.139.164.77   5  be-33650-cr01.seattle.wa.ibone.comcast.net [68.86.93.165]   6  be-10847-pe02.seattle.wa.ibone.comcast.net [68.86.86.226]   7  50.248.116.34   8     *        *        *     Computing statistics for 87 seconds...            Source to Here   This Node/LinkHop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address  0                                           DESKTOP-N7Q83GO [192.168.1.20]                                 0/  50 =  0%   |  1    1ms     1/  50 =  2%     1/  50 =  2%  www.routerlogin.com [192.168.1.1]                                 0/  50 =  0%   |  2   12ms     0/  50 =  0%     0/  50 =  0%  96.120.102.233                                 1/  50 =  2%   |  3   11ms     1/  50 =  2%     0/  50 =  0%  po-117-rur102.bellevue.wa.seattle.comcast.net [68.87.206.141]                                 0/  50 =  0%   |  4   11ms     2/  50 =  4%     1/  50 =  2%  69.139.164.77                                 0/  50 =  0%   |  5   14ms     1/  50 =  2%     0/  50 =  0%  be-33650-cr01.seattle.wa.ibone.comcast.net [68.86.93.165]                                 0/  50 =  0%   |  6   12ms     1/  50 =  2%     0/  50 =  0%  be-10847-pe02.seattle.wa.ibone.comcast.net [68.86.86.226]                                 1/  50 =  2%   |  7   13ms     2/  50 =  4%     0/  50 =  0%  50.248.116.34 Trace complete.Section completed in 201.89 seconds