CoonAndFriend.9781 Posted September 30, 2017 Share Posted September 30, 2017 I am submitting the following on behalf of a friend who has had his account suspended.=============================================================================================================================I am not writing this post to try and get my ticket processed faster but rather to get a few queries sorted out.On the 21st of September I received two OTP codes without actually attempting a login operation. At the time I did not follow up on this odd occurrence ( I guess I should have noted and opened a ticket). On 27th, when I tried to login I received an error saying that my account has been suspended as ArenaNet suspects that it had been compromised. I believe the person who triggered the OTP code responses has created a ticket claiming that the account has been compromised. I have already lodged a support ticket (and currently in the queue) , but I am worried about the following:Can the attacker get support to change the email/phone without showing the CD Keys ?Is there a way to ensure that my ticket is processed before the attacker's ticket is solved?My support ticket is 6625917.============================================================= ================================================================ Link to comment Share on other sites More sharing options...
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