Shikago.4915 Posted May 8, 2019 Share Posted May 8, 2019 I last got Gems I think maybe a month ago. I use my PayPal and have no issue. My husband and daughter each pitched in 50.00 so I could get 8000 gems for Mothers Day so I can get the nine tails skin for the raptor. BUT, it won't work. I tried paypal and then I entered in my actual credit card number and it rejected so quick, that I kept trying it over and over again, just so I could try to read the error code. I couldn't. I was told on map chat that since this event with so many people being on is affecting it. I don't believe it, so I did ticket ANET, but I thought I would ask to see if anyone else had this problem. Link to comment Share on other sites More sharing options...
Sila.6748 Posted May 8, 2019 Share Posted May 8, 2019 Also having that issue, I submitted a ticket now just waiting. I was trying to just buy $10 worth. Link to comment Share on other sites More sharing options...
Phenomene.4185 Posted May 8, 2019 Share Posted May 8, 2019 Bought some gems earlier today via paypal with no issue, tried just now and it failed, same with using a card directly. I guess something is up. Link to comment Share on other sites More sharing options...
John Fuego.5634 Posted May 8, 2019 Share Posted May 8, 2019 It's been over 12 hours and I still haven't got my $10 worth of gems (800 gems which I wanted to get another character slot).Didn't get any errors after the confirmation button. I actually bought $10 twice to make sure it wasn't a card problem.I don't remember it taking THIS long but at another post, I read that it could take up to two days or I should take it up with support.And this is the thing. It would have been faster for me to just farm, craft, buy and sell mats to get 800 gems (which I will do from now on). Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted May 8, 2019 Share Posted May 8, 2019 You should contact the Billing CS Team; it should never take more than an instant for the Gems to appear when purchased successfully.Good luck. Link to comment Share on other sites More sharing options...
sarbonn.7182 Posted May 9, 2019 Share Posted May 9, 2019 I can't buy gems either, specifically with a credit card. Tried two different cards, and each time it just gives me an error that I can't read right before the error disappears and it takes me back to the original form again. Really annoying because I actually wanted to buy some things in the game, and I would think that Arenanet would go out of their way to make sure that the one place to actually get money would actually work. Link to comment Share on other sites More sharing options...
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