Dami.5046 Posted May 8, 2019 Share Posted May 8, 2019 Since we lost Gaile, I am now wondering who to contact for any problems, advice or even a complaint?I see lots of Anet folks posting ...Thanks. Link to comment Share on other sites More sharing options...
Evil.1580 Posted May 8, 2019 Share Posted May 8, 2019 What happened to Gaile? Link to comment Share on other sites More sharing options...
AlexndrTheGreat.8310 Posted May 8, 2019 Share Posted May 8, 2019 She was laid off during layoffs/restructuring back in February Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted May 8, 2019 Share Posted May 8, 2019 She wasn't laid off, she left voluntarily to afford others more opportunity.I'd guess Stephane would be the man that's most taken over the position. But, Rubi is also on the Community Team, among others. Link to comment Share on other sites More sharing options...
Dami.5046 Posted May 8, 2019 Author Share Posted May 8, 2019 double post Link to comment Share on other sites More sharing options...
Dami.5046 Posted May 8, 2019 Author Share Posted May 8, 2019 I just think it would be nice to know who has the reigns now. No one has said either way. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted May 8, 2019 Share Posted May 8, 2019 Maybe there is no Forum Communications Team Lead position (or even Team) any more. There was plenty of restructuring.Who knows? Link to comment Share on other sites More sharing options...
mercury ranique.2170 Posted May 8, 2019 Share Posted May 8, 2019 @Dami.5046 said:Since we lost Gaile, I am now wondering who to contact for any problems, advice or even a complaint?I see lots of Anet folks posting ...Thanks.Gaile was not really the community manager, atleast she was not for along time. She started out (as far as the wiki's know) as the community relations manager in GW1. in 2008, she moved to the position of Support Liason. From there she moved to forum communications team lead.All three job titles where unique to her (as far as we know) and the roles where filled in differently before and after she had specific roles.Some things to keep in mind.Gailes last role was mostly tied to this forum (although I suspect, and for some part know, she had more things to do on the other end, but this is where we could encounter her). She was a very open and approachable person, but also stood her ground when it comes to procedures, so I think she would agree when I say the following.If you have a problem, contact support. They can help you.If you have some advice, like a suggestion, post it on the forum. Devs do not always often react, but they do read a lot.If you have a complaint, again support is the place, except for complaints about forum moderation, this can be done on forums@arena.net This has not changed and was the same during Gaile's reign over this forum. Link to comment Share on other sites More sharing options...
Dami.5046 Posted May 8, 2019 Author Share Posted May 8, 2019 @mercury ranique.2170 said:@Dami.5046 said:Since we lost Gaile, I am now wondering who to contact for any problems, advice or even a complaint?I see lots of Anet folks posting ...Thanks.Gaile was not really the community manager, atleast she was not for along time. She started out (as far as the wiki's know) as the community relations manager in GW1. in 2008, she moved to the position of Support Liason. From there she moved to forum communications team lead.All three job titles where unique to her (as far as we know) and the roles where filled in differently before and after she had specific roles.Some things to keep in mind.Gailes last role was mostly tied to this forum (although I suspect, and for some part know, she had more things to do on the other end, but this is where we could encounter her). She was a very open and approachable person, but also stood her ground when it comes to procedures, so I think she would agree when I say the following.If you have a problem, contact support. They can help you.If you have some advice, like a suggestion, post it on the forum. Devs do not always often react, but they do read a lot.If you have a complaint, again support is the place, except for complaints about forum moderation, this can be done on forums@arena.net This has not changed and was the same during Gaile's reign over this forum.Using that E-mail does nothing. Trust me I know.I'm not looking at game related issues with regards to this, but community issues - yes it would be nice to know who now manages the forum and the mods.And I'm aware of what Gaile's roles were per se - but she was some one you felt you could talk too...someone who at least seemed to care. Link to comment Share on other sites More sharing options...
Loosmaster.8263 Posted May 8, 2019 Share Posted May 8, 2019 Until there is an official announcement on who that is, I would point my finger @Stephane Lo Presti.7258 due to her recent posting history, lol. Link to comment Share on other sites More sharing options...
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