Wraiven.8091 Posted May 24, 2019 Share Posted May 24, 2019 I unequiped a character of all 3 unlimited gathering tools, and 4 pumpkin bucket 20 slotter bags.. I forgot to open my bank and place them in there and just logged and deleted her... I put in a support ticket, but the website wont keep me logged in so i cant even check on my ticket to see if it even exists or what is going on with it.. What can i do? I have left the slot open and in the ticket posted the name of the character etc.. Link to comment Share on other sites More sharing options...
Teratus.2859 Posted May 24, 2019 Share Posted May 24, 2019 Whoops >.< Hope you can get that sorted out buddy that's a pretty bad accident. Link to comment Share on other sites More sharing options...
Wraiven.8091 Posted May 24, 2019 Author Share Posted May 24, 2019 yeah pretty sad right now.. i understand if they cant restore bags, ill be okay with that, but those unlimited tools are kinda pricey Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted May 24, 2019 Share Posted May 24, 2019 If you received the near-immediate automated e-mail response, "Thanks for submitting a ticket.." then, no worries. There is high volume at this time so, it may take longer for a Team Member to address your issue.If not, and you can't log in, you can always submit a ticket using the 'anonymous' option.Good luck. Link to comment Share on other sites More sharing options...
Wraiven.8091 Posted May 24, 2019 Author Share Posted May 24, 2019 @"Inculpatus cedo.9234" said:If you received the near-immediate automated e-mail response, "Thanks for submitting a ticket.." then, no worries. There is high volume at this time so, it may take longer for a Team Member to address your issue.If not, and you can't log in, you can always submit a ticket using the 'anonymous' option.Good luck.yeah had to use the anonymous option as the system would not keep me logged in to see any tickets. Link to comment Share on other sites More sharing options...
Steve The Cynic.3217 Posted May 25, 2019 Share Posted May 25, 2019 @"Naivea.5238" said:yeah pretty sad right now.. i understand if they cant restore bags, ill be okay with that, but those unlimited tools are kinda priceySo long as you included enough information for them to be able to find the deleted character, there shouldn't be a problem. I've done much the same in the past, although it was just the tools and not bags, and they found the character and restored the tools for me. (I expressed it as "please restore the character or the items".)In your case, they'll probably "keep it simple" and just restore the character. Link to comment Share on other sites More sharing options...
HyperLooser.2698 Posted May 25, 2019 Share Posted May 25, 2019 I accidentaly deleted one too, but after a few support mails, i got it restored. Char didn't get restored, they simply sent ingame mail with the specific tool. Link to comment Share on other sites More sharing options...
Wraiven.8091 Posted May 25, 2019 Author Share Posted May 25, 2019 Well fingers crossed, it’s been about a day since I opened a ticket, so hopefully by Monday all should be well :) Hoping for a character restore as I had changed out the enchant or whatever it’s called from the dog to one of them Link to comment Share on other sites More sharing options...
Zeivu.3615 Posted May 25, 2019 Share Posted May 25, 2019 @Naivea.5238 said:Well fingers crossed, it’s been about a day since I opened a ticket, so hopefully by Monday all should be well :) Hoping for a character restore as I had changed out the enchant or whatever it’s called from the dog to one of them Note that this Monday is Memorial Day in the USA. I don't know if Anet gets the day off. It might take until Tuesday. Link to comment Share on other sites More sharing options...
Wraiven.8091 Posted May 25, 2019 Author Share Posted May 25, 2019 @Zeivu.3615 said:@Naivea.5238 said:Well fingers crossed, it’s been about a day since I opened a ticket, so hopefully by Monday all should be well :) Hoping for a character restore as I had changed out the enchant or whatever it’s called from the dog to one of them Note that this Monday is Memorial Day in the USA. I don't know if Anet gets the day off. It might take until Tuesday.Ty yes I forgot about that. Well let’s see how it goes, sadly I’m not playing till I hear back, as would hate to do anything else on any account and it some how mess up anything :) Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted May 25, 2019 Share Posted May 25, 2019 The CS Team works 24/7 and 365 days a year.Though, at the present time they are experiencing high volume, so it may take a bit longer than usual.Good luck. Link to comment Share on other sites More sharing options...
Wraiven.8091 Posted May 25, 2019 Author Share Posted May 25, 2019 @Inculpatus cedo.9234 said:The CS Team works 24/7 and 365 days a year.Though, at the present time they are experiencing high volume, so it may take a bit longer than usual.Good luck.ty for the info, I figured probably Monday I would hear something :) Link to comment Share on other sites More sharing options...
Wraiven.8091 Posted May 28, 2019 Author Share Posted May 28, 2019 Al fixed, ty CS for the fix and great CS!!! Link to comment Share on other sites More sharing options...
Steve The Cynic.3217 Posted May 28, 2019 Share Posted May 28, 2019 @Naivea.5238 said:Al fixed, ty CS for the fix and great CS!!!Excellent news! Thanks for letting us know! Link to comment Share on other sites More sharing options...
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