Random Black Screen

[Eurantien.4632]

I keep getting this weird "crash" where my screen goes black. I still hear the music, still have the gw2 cursor that can move around, I think I can still blindly type to say things to people around me although I can't see anything. It has been happening for a couple months and I've even updated my graphics card drivers. Anyone else had this problem?

[Inculpatus cedo.9234]

I get that screen after the notice that there's a connection issue.I've never had connection issues before (over the last nearly 7 years); it's just started this past few days/week.Black screen, cursor, audio...have to alt-tab and close the game with Windows.

[Daishi.6027]

Some things I suggest:

If you are hard wired you may want to replace the cable. If you are wireless you may need a new wifi adapter.You may also just need to move closer to your wifi or get a signal booster.

[Inculpatus cedo.9234]

If it was a cable (or WiFi), wouldn't one lose connection in other situations other than just in Guild Wars 2?

[Santent.3647]

This exact same thing has been happening to me for moths. I have not been able to find out why it's happening. Very frustrating.

[Ashantara.8731]

Your graphics card might be overheating. Check its temperature (and that of your other hardware) after running the game.

If you are using Windows 10, make sure you have DirectX 9.0c and all its related files installed.

[Inculpatus cedo.9234]

No overheating; already have the equivalent or newer version of DirectX 9c (according to the linked website).This only started recently. Never had connection issues before. Sigh.

[JustTrogdor.7892]

@Inculpatus cedo.9234 said:No overheating; already have the equivalent or newer version of DirectX 9c (according to the linked website).This only started recently. Never had connection issues before. Sigh.

Having the same issue recently as well. I've done all the trouble shooting steps. Kind of the same thing that was happening several weeks ago.

[Inculpatus cedo.9234]

Ugh, it's really irritating. It's happening everywhere, no rhyme nor reason that I can ascertain. Happens when actively playing in combat, idly waiting for an event, in crowds, all alone, Core maps, newest maps, WvW....just ugh.

Get "Lost connection to the Server" message, then black screen with GW2 cursor, and music. No way to do anything but alt-tab and close GW2 with Windows. Have flushed DNS and restarted router.

Nothing has changed that I am aware of, other than new GW2 builds.

[JustTrogdor.7892]

Yeah, I've missed out on some rewards because of it. I've been doing legendary bounties and a few times disco just before it is defeated and lost on elegy mosaics. Other times it's just annoying.

[Ashantara.8731]

@"Inculpatus cedo.9234" said:I get that screen after the notice that there's a connection issue.

Sorry, I should have made it clear that I responded to the OP. What you are experiencing is "normal". I have that happen, too, when I get a disconnect that is caused by my ISP. :)

[Inculpatus cedo.9234]

Might be normal for you; it's not normal for me.

[Ashantara.8731]

@"Inculpatus cedo.9234" said:Might be normal for you; it's not normal for me.

1. I put "normal" in quotations marks, suggesting that it is not perceived as pleasant or normal.
2. It was referring to GW2's behavior in a case of connection loss on your ISP's end.
3. No, frequent disconnects or an unstable connection are not normal, so I suggest you call your ISP to sort this out.

[Inculpatus cedo.9234]

And I was referring to GW2's behavior when there is 'connection issue'; specifically the black screen. (That is what this thread is addressing.)That is what is not "normal".

[Eurantien.4632]

I don't think I get any connection error messages. It just does what is in the original post. That doesn't necessarily rule our shitty ISPs. I'm also skeptical of overheating.