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Cannot log in to game after trying to unlink my phone number


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Hello, as I am moving countries soon I tried to un-link my phone number as I will not be using this one anymore. Needles to say even tho I entered the code received on my phone it kept saying it was wrong.Now I cannot log in to the main My Profile frame anymore nor am I able to access the game to send a ticket. As for now I am, locked out of my own account.Please send help ... I am leaving in a week.

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Please create a support ticket here:https://help.guildwars2.com/hc/en-us/requests/new

If you cannot login, you can also add a ticket anonymously. Be sure to add as much details as possible, including:

  • Your account display name (Like: Gamer.1234)
  • Your first and last name
  • Your date of birth, as registered with your account
  • Your e-mail address
  • A description of what you tried to do
  • Detailed error messages
  • Proof of account ownership, like your game CD-keys/serial code. (Do not post any CD-keys in public forum)

https://help.guildwars2.com/hc/en-us/articles/360000819168-Recovering-Your-ArenaNet-Account

Support waiting/resolving times may be longer than a week. If there is a time you cannot respond due to your plans of leaving, also mention your unavailable-time in the support ticket. (Like: From june X to june Y I will be unable to access the internet due to moving to a new country. Be clear.)

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