Ravel.5701 Posted June 5, 2019 Share Posted June 5, 2019 Hello, as I am moving countries soon I tried to un-link my phone number as I will not be using this one anymore. Needles to say even tho I entered the code received on my phone it kept saying it was wrong.Now I cannot log in to the main My Profile frame anymore nor am I able to access the game to send a ticket. As for now I am, locked out of my own account.Please send help ... I am leaving in a week. Link to comment Share on other sites More sharing options...
TheQuickFox.3826 Posted June 5, 2019 Share Posted June 5, 2019 Please create a support ticket here:https://help.guildwars2.com/hc/en-us/requests/newIf you cannot login, you can also add a ticket anonymously. Be sure to add as much details as possible, including:Your account display name (Like: Gamer.1234)Your first and last nameYour date of birth, as registered with your accountYour e-mail addressA description of what you tried to doDetailed error messagesProof of account ownership, like your game CD-keys/serial code. (Do not post any CD-keys in public forum)https://help.guildwars2.com/hc/en-us/articles/360000819168-Recovering-Your-ArenaNet-AccountSupport waiting/resolving times may be longer than a week. If there is a time you cannot respond due to your plans of leaving, also mention your unavailable-time in the support ticket. (Like: From june X to june Y I will be unable to access the internet due to moving to a new country. Be clear.) Link to comment Share on other sites More sharing options...
Ravel.5701 Posted June 5, 2019 Author Share Posted June 5, 2019 Thank you. I did so. I can access internet at all times. My phone will simply not be available anymore, hence why I tried to take it off. :cold_sweat: Link to comment Share on other sites More sharing options...
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