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Game Crashes Before Cutscenes

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I'm just starting War Eternal. Immediately before the first cutscene in 'Dragonflight', my game crashes (this has happened with other cutscenes too, but maybe 1/20 times it's worked. The music is still there, but the screen freezes and doesn't trigger the cutscene. Once I click, the game becomes 'not responding' and then I have to start again. All graphics drivers updated.

Any help is appreciated because I want to play the living story!

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