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need in game password reset

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Hi, and sorry to hear this. Due to elevated response time, depending on how busy it is it could take support longer, but a week seems to be a bit long. Make sure to check your spam folders to see if you didnt get a reply.

However.......The ingame password is the same as the password you use to login on the forum, so if you are loggin in with the account associated with winterlove.6834, you migth be able to retrieve it on your own.if this is an automated login, made by your browser who rememberd the password, you can check the password list.For chrome on windows: go to settings and then passwords. Look for the arenanet password or guildwars 2 password and use the eye to reveal it to you. You need to login with your windows credentials.For other browsers the process is simular.

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