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WHY I CAN'T TRADE GOLD INTO GEM


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Last nite i want to trade my gold into gems, but somehow i cant, it said "Error".
so i log out n go to sleep.Now everytime i open the TP and go to currency exchange i cant click "Buy" in gold - gems section, but i still can click "Buy" for gems - gold

can explain to me what happen? n what should i do ?

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