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Help with "A serious error"


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I was wondering if someone could help me out with the error below. I've been trying for hours to figure it out and I give up. Thanks!

--> Crash <--Exception: c0000005
Memory at address 00000000`00000220 could not be readApp: Gw2-64.exePid: 8748Cmdline:BaseAddr: 00007FF7B16F0000ProgramId: 101Build: 61760Module: atiumd64.dllWhen: 2019-07-13T01:56:21Z 2019-07-12T20:56:21-05:00Uptime: 0 days 0:00:00Flags: 0

--> System <--Name: DESKTOP-PM32JL7IpAddr: 192.168.0.113Processors: 12 [AuthenticAMD:15:1:0]OSVersion: Windows 10.0 (64 bit)

--> System Memory <--Physical: 12679MB/16315MB 77%Paged: 11255MB/19259MB 58%Virtual: 134213454MB/134217727MB 3%Load: 22%CommitTotal: 8004MBCommitLimit: 19259MBCommitPeak: 8045MBSystemCache: 3165MBHandleCount: 70619ProcessCount: 155ThreadCount: 2179

--> Process Memory <--Private: 17MBWorkingSet: 21MBPeakWorkingSet: 21MBPageFaults: 6422

--> Memory Category Usage (Inclusive) <--[Category] [size(MB)] [Count]
Root 6.34 1341
Uncategorized 6.02 1287
Programmer Data 0.32 54
I/O 0.29 2
File Service 0.29 2
Engine 0.01 5
Model-Programmer 0.01 1
Collections 0.01 21
Dictionary 0.01 20
UI 0.00 17
Gr 0.00 2
Gr Texture 0.00 1
Networking 0.00 3
Msg 0.00 3
Web Browser 0.00 3
Audio 0.00 2
String 0.00 3
Gr Umbra 0.00 1
Services 0.00 2
Packfile 0.00 0
Debugging 0.00 0
Paged Image 0.00 0
Threading 0.00 0
Xml 0.00 0

--> Memory Category Usage (Exclusive) <--[Category] [size(MB)] [Count]
Uncategorized 6.02 1287
File Service 0.29 2
Model-Programmer 0.01 1
Dictionary 0.01 20
UI 0.00 14
Gr Texture 0.00 1
Msg 0.00 3
Web Browser 0.00 3
Collections 0.00 1
Audio 0.00 2
String 0.00 3
Gr Umbra 0.00 1
Services 0.00 2
Programmer Data 0.00 1
Gr 0.00 0
I/O 0.00 0
Engine 0.00 0
Networking 0.00 0
Dynamic Geo 0.00 0
Packfile 0.00 0
Debugging 0.00 0
Paged Image 0.00 0
Threading 0.00 0
Xml 0.00 0

[DbgHelp.dll is C:\WINDOWS\SYSTEM32\dbghelp.dll][DbgHelp.dll version 10.0.18362.1 (64/32-bit compatible)]

--> Thread 0x1860 <--

--> Trace <--Pc Rt : Args00007ffd6936f0b3 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ffd6936fa94 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ffd69354561 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ffd6a03d0f9 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ffd5b9d8151 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ffd5b9d42eb 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ffd5b9d5641 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ffd5b9d4d3e 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ffd5b9d10dd 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff7b1ba915f 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff7b1ba9a7d 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff7b1ba9b97 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff7b19bc835 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff7b1b8bf1e 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff7b1b8bf7a 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff7b1b56258 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ffd9bd17bd4 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ffd9dc6ce71 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000

--> Thread registers <--rax=0000007fa34fcd28 rbx=000002015f470088 rcx=000002015f470088rdx=0000000000000000 rsi=0000000000000000 rdi=000002015f470088rip=00007ffd6936f0b3 rsp=0000007fa34fcc70 rbp=0000007fa34fccc9r8=0000000000000000 r9=0000000000000001 r10=000002015ca10000r11=0000007fa34fcba0 r12=000002015ebc63c8 r13=0000000000005002r14=000002015eff0868 r15=0000000000000000cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010202

rax-32 0000007FA34FCD08 0000000000005002 0000007fa34fcf60 000002015ebc63c8 0000007fa34fce30rax +0 0000007FA34FCD28 00007ffd6936fa94 000002015f4880c8 000002015f470088 000002015f470088rax+32 0000007FA34FCD48 0000000000000000 0000000000000001 00007ffd8e18a418 0000007f2600082erbx-32 000002015F470068 000002015f488fe0 0000000000000000 0801130039d214c3 0000000000000002rbx +0 000002015F470088 000002015eff0868 000002015ea48ce0 00007ffd6a03e7f8 00007ffd6a03e954rbx+32 000002015F4700A8 00007ffd6a03e988 00007ffd6a03e9b8 0000000000000000 00007ffd6a03e9e0rcx-32 000002015F470068 000002015f488fe0 0000000000000000 0801130039d214c3 0000000000000002rcx +0 000002015F470088 000002015eff0868 000002015ea48ce0 00007ffd6a03e7f8 00007ffd6a03e954rcx+32 000002015F4700A8 00007ffd6a03e988 00007ffd6a03e9b8 0000000000000000 00007ffd6a03e9e0

--> Code <--00007ffd6936f093 a14881ec a0000000 48837908 004c8b31 .H......H.y..L.1 00007ffd6936f0a3 48897808 488bf949 8bb6983c 00007441 H.x.H..I...<..tA00007ffd6936f0b3 83be2002 00000175 5b4983be 08540000 .. ....u[i...T.. 00007ffd6936f0c3 00752eb9 64020000 e84096ff ff488b0f .u..d....@...H..00007ffd6936f0d3 48898108 54000048 8b0f4883 b9085400 H...T..H..H...T. 00007ffd6936f0e3 0000740d e8c47406 00488bcf e8acd805 ..t...t..H......

--> Stack <--0000007fa34fcc70 0000000000000000 0000007fa34fcf60 0000000000000000 00007ffd69352d9d .........O..............-5i....0000007fa34fcc90 000002015eff0af0 0000007fa34fcd08 000000008007000e 000002015ca1afb4 ...^......O................\.... 0000007fa34fccb0 000002015eff0af0 0000000000003a00 00000000000003ff 00007ffd69354470 ...^.....:..............pD5i....0000007fa34fccd0 00000000000003ff 000002015eff0868 0000500200000007 00007ffd6a05aa10 ........h..^.........P.....j.... 0000007fa34fccf0 000000000000007f 0000000000005002 0000000000000000 0000000000005002 .........P...............P......0000007fa34fcd10 0000007fa34fcf60 000002015ebc63c8 0000007fa34fce30 00007ffd6936fa94.O......c.^....0.O.......6i....0000007fa34fcd30 000002015f4880c8 000002015f470088 000002015f470088 0000000000000000 ..H_......G_......G_............ 0000007fa34fcd50 0000000000000001 00007ffd8e18a418 0000007f2600082e 00007ffd8e073557 ...................&....W5......0000007fa34fcd70 00007ffd2600082e 000002015ebcf5d8 00000000f10000f1 00000000000008c0 ...&.......^.................... 0000007fa34fcd90 00000000f80007ff 0000000000000000 000000000000000d 00000000000008d0 ................................0000007fa34fcdb0 0000000000000000 0000000000003928 0000000000000000 0000000000000000 ........(9...................... 0000007fa34fcdd0 000000000000007f 0000000000003930 000002015eff0000 00007ffd9dc3ba4b ........09.........^....K.......0000007fa34fcdf0 000002015eff0000 0000000000000002 0000000000003928 0000000000003930 ...^............(9......09...... 0000007fa34fce10 0000000000000000 0000007fa34fcf00 000002015f470080 0000000000000000 ..........O.......G............0000007fa34fce30 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 0000007fa34fce50 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................0000007fa34fce70 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 0000007fa34fce90 0000007f00000000 00007ffd9dc26900 0000000000000000 0000000000000000 .........i......................0000007fa34fceb0 0000000000005002 000002015ebc63c8 000002015ebcdb10 0000000000000000 .P.......c.^.......^............ 0000007fa34fced0 0000000000000000 000002015eff0868 000000008007000e 000002015f470088 ........h..^..............G....0000007fa34fcef0 000002015ebcdb10 00007ffd69354561 0000020100000003 000002015ebc5960 ...^....aE5i............Y.^....0000007fa34fcf10 000000008007000e 000002015eff0868 0000000000000000 00007ffd6a03d0f9 ........h..^...............j.... 0000007fa34fcf30 000002015ebc5960 0000000000000000 0000007fa34fd070 000002015ea48ce0 Y.^............p.O........^.... 0000007fa34fcf50 0000000000000040 00007ffd5b9d7b92 000002015ea48ce0 0000500200000007 @........{.[.......^.........P..0000007fa34fcf70 000002015ea48f10 0000000000000000 0000007f00000000 0000000000000000 ...^............................ 0000007fa34fcf90 0000000000000000 0000000000000000 00007ffd00000000 0000007fa34fd300 ..........................O.....0000007fa34fcfb0 00007ffd00000000 0000000000200000 000002015ebc63f0 00007ffd5b9d8151 .......... ......c.^....Q..[.... 0000007fa34fcfd0 000002015ebc5960 0000007fa34fd0d0 00000000400000c0 00007ffd8e070f10 Y.^......O........@............ 0000007fa34fcff0 0000007fa34fd2b0 0000000000000000 0000000b400000c0 0000007fa34fd01c ..O................@......O.....0000007fa34fd010 0000000000000004 0000000000000000 0000000000000000 0000000000000000 ................................ 0000007fa34fd030 0000007fa34fd100 0000000000000000 000002015f067f28 0000500200000007 ..O.............(.._.........P..0000007fa34fd050 0000007fa34fd0d0 000002015ebc63c8 0000000000005002 00000000`00000000 ..O......c.^.....P..............

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Thank you for the help! This was the problem.

In case anyone else runs into this problem here are the steps I took. I uninstalled my AMD software > restarted the computer > downloaded the new drivers/installed them > restarted the computer > download the GW2 client.

Everything is working as normal. Thank you again. This is a brand new build with a new AMD gfx card. I was beginning to think something was wrong...

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@Deegan.6187 said:Thank you for the help! This was the problem.

In case anyone else runs into this problem here are the steps I took. I uninstalled my AMD software > restarted the computer > downloaded the new drivers/installed them > restarted the computer > download the GW2 client.

Everything is working as normal. Thank you again. This is a brand new build with a new AMD gfx card. I was beginning to think something was wrong...

This fixed it for me with Sapphire 5700 xt as well, thanks dude.

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