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How long does it take to get an answer on a ticket ?

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I am not an authority on this so take this with a grain of salt. My experience has been that I get a response very quickly (within six to twelve hours) and resolution within a day or so. The resolution isn't always the one I want, but it does bring closure.

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I've been working with CS on a Digital River problem since Thursday. Initial response was around 8hrs, but it was fairly generic and mostly of little use. Continued conversations/responses take up to 24 more hours to get going, and thus far nothing has come from it aside from me getting more annoyed with Digital River and Anet not working to solve the problem very fast.

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