gem.9038 Posted August 3, 2019 Share Posted August 3, 2019 When I enter in my information and click submit it just tells me something like "An error has occurred." Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted August 3, 2019 Share Posted August 3, 2019 You can contact the Billing CS Team via the 'Support' link above/below and 'Submit a Ticket' for assistance.Good luck. Link to comment Share on other sites More sharing options...
aspirine.6852 Posted August 3, 2019 Share Posted August 3, 2019 Had the same problem a while ago, you need to do what Inculpatus says. They will fix it in no time. Link to comment Share on other sites More sharing options...
Kuma.1082 Posted August 17, 2019 Share Posted August 17, 2019 Why is this such a common thing? The internet is flooded with similar posts. I gotta wonder how much money Anet has lost because they refuse to make a permanent solution for locking people out of in-game purchases. Link to comment Share on other sites More sharing options...
Blude.6812 Posted August 18, 2019 Share Posted August 18, 2019 and this morning when I was going to get some gems, I got a blank screen from Digital River with no option to purchase. I firmly believe that digital river is the cause of the problem not Anet. Maybe they can find a better vendor. Link to comment Share on other sites More sharing options...
Miraculix.2795 Posted August 24, 2019 Share Posted August 24, 2019 Yes, this is ridiculous! I want to give them money, but I can't! I hope this resolves itself while Character Slots are still on sale. I submitted a ticket. Link to comment Share on other sites More sharing options...
Mistress Elemental.3750 Posted August 24, 2019 Share Posted August 24, 2019 I am having the same issues. Had no problems yesterday but now I cannot buy gems. I was forced to buy some gem codes from another site and even those are not working...wtf...now I have to wait for a support ticket and they will probably reply after the key sale has ended. Link to comment Share on other sites More sharing options...
Mistress Elemental.3750 Posted August 24, 2019 Share Posted August 24, 2019 Strange, restarting the game seems to have fixed it...very odd since I had just opened the game too. Maybe trying to buy gems first, broke the gem code redemption. Link to comment Share on other sites More sharing options...
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