Game Issues (access, TP, Gem Store) 10-03/04 [merged]

BakBakaa.2453 · October 5, 2017

Just wanted to update you guys on some changes. This morning, everything seems to be working fine, thus far. I am in game and playing story missions, map changes seem to be working and no disconnects yet (knock on elder wood logs). Will report back if anything changes.

Gaile Gray.6029 · October 5, 2017

Thanks for the update, BakBakaa. I will pass that along to the server team!

pema.7834 · October 5, 2017

Here is the result of my trace report from command prompt:

Tracing route to 64.25.38-51.ncsoft.com [64.25.38.51]over a maximum of 30 hops:  1     1 ms    <1 ms     1 ms  www.routerlogin.com [192.168.1.1]  2    10 ms     9 ms     8 ms  96.120.102.233  3     9 ms     9 ms    16 ms  po-117-rur102.bellevue.wa.seattle.comcast.net [68.87.206.141]  4    11 ms     9 ms    11 ms  69.139.164.77  5     *        *        *     Request timed out.  6     *        *        *     Request timed out.  7    50 ms    62 ms    49 ms  4.59.197.34  8    48 ms    50 ms    49 ms  64.25.32-9.ncsoft.com [64.25.32.9]  9    48 ms    48 ms    50 ms  64.25.32-26.ncsoft.com [64.25.32.26] 10    51 ms    51 ms    51 ms  64.25.32-82.ncsoft.com [64.25.32.82] 11    49 ms    49 ms    52 ms  64.25.38-51.ncsoft.com [64.25.38.51]Trace complete.

And the diagnostic result from -diag:

ArenaNet diagnostic utility [82762]Windows version: 6.2Build 9200Section completed in 0.00 seconds=============================================================================== Gathering adapter settings==============================================================================*--> ipconfig /all <--*Windows IP Configuration   Host Name . . . . . . . . . . . . : DESKTOP-N7Q83GO   Primary Dns Suffix  . . . . . . . :    Node Type . . . . . . . . . . . . : Hybrid   IP Routing Enabled. . . . . . . . : No   WINS Proxy Enabled. . . . . . . . : NoWireless LAN adapter Local Area Connection* 10:   Media State . . . . . . . . . . . : Media disconnected   Connection-specific DNS Suffix  . :    Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter   Physical Address. . . . . . . . . : BA-E8-56-2D-CD-F2   DHCP Enabled. . . . . . . . . . . : Yes   Autoconfiguration Enabled . . . . : YesWireless LAN adapter Wi-Fi:   Connection-specific DNS Suffix  . :    Description . . . . . . . . . . . : Broadcom 802.11ac Network Adapter   Physical Address. . . . . . . . . : B8-E8-56-2D-CD-F2   DHCP Enabled. . . . . . . . . . . : Yes   Autoconfiguration Enabled . . . . : Yes   Link-local IPv6 Address . . . . . : fe80::3843:e411:c32f:6f4c%6(Preferred)    IPv4 Address. . . . . . . . . . . : 192.168.1.20(Preferred)    Subnet Mask . . . . . . . . . . . : 255.255.255.0   Lease Obtained. . . . . . . . . . : Tuesday, October 3, 2017 10:28:59 PM   Lease Expires . . . . . . . . . . : Thursday, October 5, 2017 8:50:54 AM   Default Gateway . . . . . . . . . : 192.168.1.1   DHCP Server . . . . . . . . . . . : 192.168.1.1   DHCPv6 IAID . . . . . . . . . . . : 146335830   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-20-FA-21-60-B8-E8-56-2D-CD-F2   DNS Servers . . . . . . . . . . . : 192.168.1.1   NetBIOS over Tcpip. . . . . . . . : EnabledEthernet adapter Bluetooth Network Connection:   Media State . . . . . . . . . . . : Media disconnected   Connection-specific DNS Suffix  . :    Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)   Physical Address. . . . . . . . . : B8-E8-56-2D-CD-F3   DHCP Enabled. . . . . . . . . . . : Yes   Autoconfiguration Enabled . . . . : YesTunnel adapter Local Area Connection* 11:   Connection-specific DNS Suffix  . :    Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0   DHCP Enabled. . . . . . . . . . . : No   Autoconfiguration Enabled . . . . : Yes   IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:14ca:cd5:3f57:feeb(Preferred)    Link-local IPv6 Address . . . . . : fe80::14ca:cd5:3f57:feeb%2(Preferred)    Default Gateway . . . . . . . . . : ::   DHCPv6 IAID . . . . . . . . . . . : 33554432   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-20-FA-21-60-B8-E8-56-2D-CD-F2   NetBIOS over Tcpip. . . . . . . . : DisabledSection completed in 0.08 seconds=============================================================================== Detecting network connections==============================================================================*--> netstat -n <--*Active Connections  Proto  Local Address          Foreign Address        State  TCP    192.168.1.20:61539     65.52.108.222:443      ESTABLISHED  TCP    192.168.1.20:61542     108.177.98.188:5228    ESTABLISHED  TCP    192.168.1.20:61578     216.58.216.165:443     ESTABLISHED  TCP    192.168.1.20:61588     151.101.53.140:443     ESTABLISHED  TCP    192.168.1.20:61589     151.101.1.140:443      ESTABLISHED  TCP    192.168.1.20:61590     151.101.53.140:443     ESTABLISHED  TCP    192.168.1.20:61762     199.96.57.6:443        ESTABLISHED  TCP    192.168.1.20:61798     198.183.167.119:443    TIME_WAIT  TCP    192.168.1.20:61801     104.16.136.245:443     ESTABLISHED  TCP    192.168.1.20:61802     104.16.135.249:443     ESTABLISHED  TCP    192.168.1.20:61808     104.19.193.102:443     ESTABLISHED  TCP    192.168.1.20:61863     172.217.3.195:443      ESTABLISHED  TCP    192.168.1.20:61868     216.58.216.174:443     ESTABLISHED  TCP    192.168.1.20:61869     104.31.74.54:443       ESTABLISHED  TCP    192.168.1.20:61871     192.0.77.2:443         ESTABLISHED  TCP    192.168.1.20:61872     52.84.16.235:443       ESTABLISHED  TCP    192.168.1.20:61873     52.84.16.235:443       ESTABLISHED  TCP    192.168.1.20:61875     64.4.54.253:443        TIME_WAIT  TCP    192.168.1.20:61885     52.84.25.227:443       ESTABLISHED  TCP    192.168.1.20:61886     64.25.40.51:443        ESTABLISHED  TCP    192.168.1.20:61889     52.84.16.166:443       ESTABLISHED  TCP    192.168.1.20:61890     52.84.16.140:443       ESTABLISHED  TCP    192.168.1.20:61891     52.84.16.166:443       ESTABLISHED  TCP    192.168.1.20:61893     13.107.21.200:443      ESTABLISHED  TCP    192.168.1.20:61899     104.154.127.47:80      TIME_WAIT  TCP    192.168.1.20:61900     104.154.127.50:4070    ESTABLISHED  TCP    192.168.1.20:61911     151.101.52.246:443     ESTABLISHED  TCP    192.168.1.20:61912     151.101.52.246:443     ESTABLISHED  TCP    192.168.1.20:61913     151.101.52.246:443     ESTABLISHED  TCP    192.168.1.20:61914     172.217.3.194:443      ESTABLISHED  TCP    192.168.1.20:61915     172.217.3.162:443      ESTABLISHED  TCP    192.168.1.20:61916     151.101.52.246:443     ESTABLISHED  TCP    192.168.1.20:61917     151.101.52.246:443     ESTABLISHED  TCP    192.168.1.20:61918     151.101.52.246:443     ESTABLISHED  TCP    192.168.1.20:61919     151.101.52.246:443     ESTABLISHED  TCP    192.168.1.20:61920     151.101.52.246:443     ESTABLISHED  TCP    192.168.1.20:61921     151.101.52.246:443     ESTABLISHED  TCP    192.168.1.20:61922     151.101.52.246:443     ESTABLISHED  TCP    192.168.1.20:61923     151.101.52.246:443     ESTABLISHED  TCP    192.168.1.20:61924     151.101.52.246:443     ESTABLISHED  TCP    192.168.1.20:61925     151.101.52.246:443     ESTABLISHED  TCP    192.168.1.20:61926     151.101.52.246:443     ESTABLISHED  TCP    192.168.1.20:61927     151.101.52.246:443     ESTABLISHED  TCP    192.168.1.20:61928     151.101.52.246:443     ESTABLISHED  TCP    192.168.1.20:61929     151.101.52.246:443     ESTABLISHED  TCP    192.168.1.20:61930     151.101.52.246:443     ESTABLISHED  TCP    192.168.1.20:61931     172.217.3.193:443      ESTABLISHED  TCP    192.168.1.20:61932     151.101.52.246:80      ESTABLISHED  TCP    192.168.1.20:61933     151.101.52.249:443     ESTABLISHED  TCP    192.168.1.20:61934     151.101.52.249:443     ESTABLISHED  TCP    192.168.1.20:61935     23.32.46.16:80         ESTABLISHED  TCP    192.168.1.20:61936     151.101.52.249:443     ESTABLISHED  TCP    192.168.1.20:61937     151.101.52.249:443     ESTABLISHED  TCP    192.168.1.20:61938     151.101.52.249:443     ESTABLISHED  TCP    192.168.1.20:61939     151.101.52.249:443     ESTABLISHED  TCP    192.168.1.20:61940     216.58.216.174:443     ESTABLISHED  TCP    192.168.1.20:61952     151.101.52.193:443     ESTABLISHED  TCP    192.168.1.20:61953     151.101.40.193:443     ESTABLISHED  TCP    192.168.1.20:61955     151.101.52.193:443     ESTABLISHED  TCP    192.168.1.20:61956     216.58.216.163:443     ESTABLISHED  TCP    192.168.1.20:61959     54.83.156.61:80        ESTABLISHED  TCP    192.168.1.20:61960     52.206.103.170:443     ESTABLISHEDSection completed in 0.06 seconds=============================================================================== Discovering external address==============================================================================Current IP Address: 24.18.160.215Section completed in 0.41 seconds=============================================================================== Checking server connectivity==============================================================================Section completed in 0.00 secondsDiag.ArenaNetworks.com     64.25.38.172:80 - connect succeeded      64.25.38.51:80 - connect succeeded   64.25.38.172:6112 - connect succeeded     64.25.38.171:80 - connect succeeded   64.25.38.171:6112 - connect succeeded     64.25.38.185:80 - connect succeeded      64.25.38.54:80 - connect succeeded    64.25.38.54:6112 - connect succeeded    64.25.38.51:6112 - connect succeeded   64.25.38.185:6112 - connect succeededSection completed in 0.09 secondsassetcdn.101.ArenaNetworks.com.      52.84.25.96:80 - connect succeeded     52.84.25.122:80 - connect succeeded     52.84.25.180:80 - connect succeeded     52.84.25.151:80 - connect succeeded     52.84.25.215:80 - connect succeeded     52.84.25.238:80 - connect succeeded     52.84.25.137:80 - connect succeeded      52.84.25.14:80 - connect succeededSection completed in 0.05 secondsauth1.101.ArenaNetworks.com.   64.25.38.172:6112 - connect succeeded    64.25.38.51:6112 - connect succeeded    64.25.38.54:6112 - connect succeeded   64.25.38.185:6112 - connect succeeded   64.25.38.171:6112 - connect succeededSection completed in 0.06 secondsauth2.101.ArenaNetworks.com.206.127.159.109:6112 - connect succeeded206.127.159.107:6112 - connect succeeded 206.127.146.74:6112 - connect succeeded 206.127.146.67:6112 - connect succeeded 206.127.146.73:6112 - connect succeededSection completed in 0.20 secondscligate.101.NCPlatform.net.   64.25.40.115:6112 - connect succeeded   64.25.40.114:6112 - connect succeeded   64.25.40.112:6112 - connect succeeded   64.25.40.110:6112 - connect succeeded   64.25.40.113:6112 - connect succeeded   64.25.40.122:6112 - connect succeeded   64.25.40.123:6112 - connect succeededSection completed in 0.08 seconds=============================================================================== Tracing network paths (about 10 mins)==============================================================================*--> pathping -w 500 -q 50 -4 64.25.39.1 <--*Tracing route to 64.25.33-1.ncsoft.com [64.25.39.1]over a maximum of 30 hops:  0  DESKTOP-N7Q83GO [192.168.1.20]   1  www.routerlogin.com [192.168.1.1]   2  96.120.102.233   3  po-117-rur101.bellevue.wa.seattle.comcast.net [68.86.113.149]   4  po-2-rur102.bellevue.wa.seattle.comcast.net [69.139.160.26]   5  69.139.164.77   6     *        *        *     Computing statistics for 62 seconds...            Source to Here   This Node/LinkHop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address  0                                           DESKTOP-N7Q83GO [192.168.1.20]                                 0/  50 =  0%   |  1    0ms     0/  50 =  0%     0/  50 =  0%  www.routerlogin.com [192.168.1.1]                                 1/  50 =  2%   |  2    9ms     2/  50 =  4%     1/  50 =  2%  96.120.102.233                                 0/  50 =  0%   |  3    9ms     1/  50 =  2%     0/  50 =  0%  po-117-rur101.bellevue.wa.seattle.comcast.net [68.86.113.149]                                 0/  50 =  0%   |  4    9ms     1/  50 =  2%     0/  50 =  0%  po-2-rur102.bellevue.wa.seattle.comcast.net [69.139.160.26]                                 0/  50 =  0%   |  5   11ms     1/  50 =  2%     0/  50 =  0%  69.139.164.77 Trace complete.*--> pathping -w 500 -q 50 -4 206.127.158.1 <--*Tracing route to 206-127-158-1.ncsoft.com [206.127.158.1]over a maximum of 30 hops:  0  DESKTOP-N7Q83GO [192.168.1.20]   1  www.routerlogin.com [192.168.1.1]   2  96.120.102.233   3  po-117-rur102.bellevue.wa.seattle.comcast.net [68.87.206.141]   4  69.139.164.77   5     *        *        *     Computing statistics for 50 seconds...            Source to Here   This Node/LinkHop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address  0                                           DESKTOP-N7Q83GO [192.168.1.20]                                 0/  50 =  0%   |  1    1ms     0/  50 =  0%     0/  50 =  0%  www.routerlogin.com [192.168.1.1]                                 0/  50 =  0%   |  2    9ms     0/  50 =  0%     0/  50 =  0%  96.120.102.233                                 0/  50 =  0%   |  3    9ms     0/  50 =  0%     0/  50 =  0%  po-117-rur102.bellevue.wa.seattle.comcast.net [68.87.206.141]                                50/  50 =100%   |  4  ---      50/  50 =100%     0/  50 =  0%  69.139.164.77 Trace complete.*--> pathping -w 500 -q 50 -4 52.84.25.122 <--*Tracing route to server-52-84-25-122.sea32.r.cloudfront.net [52.84.25.122]over a maximum of 30 hops:  0  DESKTOP-N7Q83GO [192.168.1.20]   1  www.routerlogin.com [192.168.1.1]   2  96.120.102.233   3  po-117-rur102.bellevue.wa.seattle.comcast.net [68.87.206.141]   4  69.139.164.77   5  be-33650-cr01.seattle.wa.ibone.comcast.net [68.86.93.165]   6  be-10847-pe02.seattle.wa.ibone.comcast.net [68.86.86.226]   7  50.248.116.34   8     *        *        *     Computing statistics for 87 seconds...            Source to Here   This Node/LinkHop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address  0                                           DESKTOP-N7Q83GO [192.168.1.20]                                 0/  50 =  0%   |  1    1ms     1/  50 =  2%     1/  50 =  2%  www.routerlogin.com [192.168.1.1]                                 0/  50 =  0%   |  2   12ms     0/  50 =  0%     0/  50 =  0%  96.120.102.233                                 1/  50 =  2%   |  3   11ms     1/  50 =  2%     0/  50 =  0%  po-117-rur102.bellevue.wa.seattle.comcast.net [68.87.206.141]                                 0/  50 =  0%   |  4   11ms     2/  50 =  4%     1/  50 =  2%  69.139.164.77                                 0/  50 =  0%   |  5   14ms     1/  50 =  2%     0/  50 =  0%  be-33650-cr01.seattle.wa.ibone.comcast.net [68.86.93.165]                                 0/  50 =  0%   |  6   12ms     1/  50 =  2%     0/  50 =  0%  be-10847-pe02.seattle.wa.ibone.comcast.net [68.86.86.226]                                 1/  50 =  2%   |  7   13ms     2/  50 =  4%     0/  50 =  0%  50.248.116.34 Trace complete.Section completed in 201.89 seconds

BakBakaa.2453 · October 5, 2017

Seems my last report was a bit premature. Since my last post I played through three story missions and then got hung up loading into Timberline Falls with a disconnect soon to follow. Here are the details of this recent crash:

Error: The game client lost its connection to the server. Please wait a few minutes before restarting the client and trying again.Error Code: 7:0:0:1026:101

Trace Route just after crashing:

Tracing route to 64.25.38-51.ncsoft.com [64.25.38.51] over a maximum of 30 hops:1 3 ms 2 ms 3 ms router.asus.com [192.168.1.1]2 10 ms 10 ms 10 ms 96.120.14.533 10 ms 18 ms 20 ms ae-204-sur01.chico.ca.ccal.comcast.net [69.139.197.197]4 18 ms 22 ms 13 ms ae-5-ar01.sacramento.ca.ccal.comcast.net [68.85.196.165]5 Request timed out.6 Request timed out.7 60 ms 63 ms 63 ms 4.59.197.348 56 ms 55 ms 58 ms 64.25.32-9.ncsoft.com [64.25.32.9]9 56 ms 57 ms 60 ms 64.25.32-26.ncsoft.com [64.25.32.26]10 63 ms 58 ms 160 ms 64.25.32-82.ncsoft.com [64.25.32.82]11 58 ms 58 ms 56 ms 64.25.38-51.ncsoft.com [64.25.38.51]Trace complete.

Was able to successfully reconnect to server after game crashed, log in, but upon selecting the same character I crashed with received a another error message. Here are the details of that message:

Error: The game client lost its connection to the server. Please wait a few minutes before restarting the client and trying again.Error Code: 7:11:3:191:101

Decided to log in with a different character after this crash. Was able to connect to server, log in, and play that character without issues. Ported to the Frostland way-point I was having issues with on the first character and was able to traverse to the new map without issue. This got me thinking. I then logged out to the character select screen, loaded up the original character that received the error and tried to walk across the map load barrier and was again stuck at another waiting screen followed by a disconnect. Here are the details of that error:

Error: The game client lost its connection to the server. Please wait a few minutes before restarting the client and trying again.Error Code: 7:0:0:1026:101

Upon loading the game back up I was again unable to get passed the log-in screen (same issue as yesterday). It simply attempts to connect and after a wait of about 2 - 3 minutes presents an error:

Error: The game client was unable to connect to the log-in server. Please restart your client and try again. If the problem persists, contact Customer Support for assistance at http://support.guildwars2.com.Build: 82762Error Code: 58:11:5:535

Trace Route just after crashing the second time:

Tracing route to 64.25.38-51.ncsoft.com [64.25.38.51] over a maximum of 30 hops:1 7 ms 10 ms 9 ms router.asus.com [192.168.1.1]2 12 ms 10 ms 15 ms 96.120.14.533 10 ms 12 ms 16 ms ae-204-sur01.chico.ca.ccal.comcast.net [69.139.197.197]4 13 ms 18 ms 19 ms ae-5-ar01.sacramento.ca.ccal.comcast.net [68.85.196.165]5 Request timed out.6 Request timed out.7 59 ms 56 ms 59 ms 4.59.197.348 59 ms 56 ms 56 ms 64.25.32-9.ncsoft.com [64.25.32.9]9 55 ms 55 ms 62 ms 64.25.32-26.ncsoft.com [64.25.32.26]10 58 ms 57 ms 64 ms 64.25.32-82.ncsoft.com [64.25.32.82]11 56 ms 56 ms 57 ms 64.25.38-51.ncsoft.com [64.25.38.51]Trace complete.

If I remember right, I was having this issue when loading into one of the maps that contained a story way-point before as well (on another character the day before yesterday). I know the sample size is too small for any real conclusion, but could it be tied to story events or map loads into story areas periodically? Each character became stuck at a loading screen after attempting to go to load into a map where the next story objective was placed (different story objectives, different expansions, different characters, different maps each time).

Hope this helps you guys/gals.

EDIT to add log after unsuccessful reconnect attempt:

00000734: Perf: Build 8276200000734: Perf: 2017-10-05T18:31:42Z00000734: Perf: Platform 100000750: Perf: Archive has version 1 header00001069: Perf: Archive has version 1 header00002597: Perf: Deleted 0 old files.00002678: Debug: WebBrowser: Skipping file CoherentUI_Host.exe00002678: Debug: WebBrowser: Skipping file CoherentUI64.dll00003361: Debug: Coherent Warning: PID: 9956 | 10400 18:31:44.634904 [9956:10400:ERROR:resource_bundle.cc(528)] Failed to load C:\Program Files\Guild Wars 2\bin64\ui_resources_100_percent.pakSome features may not be available.00003361: Debug: Coherent Warning: PID: 9956 | 10400 18:31:44.635907 [9956:10400:WARNING:resource_bundle.cc(252)] locale_file_path.empty()00004303: Debug: Coherent Warning: PID: 9956 | 6996 18:31:45.679182 [3384:10476:ERROR:resource_bundle.cc(528)] Failed to load C:\Program Files\Guild Wars 2\bin64\ui_resources_100_percent.pakSome features may not be available.00004303: Debug: Coherent Warning: PID: 9956 | 6996 18:31:45.679182 [3384:10476:WARNING:resource_bundle.cc(252)] locale_file_path.empty()00004478: Debug: Web Message (launcher.js:2): onShowLauncher00004478: Debug: Web Message (launcher.js:2): onSetPreferences00004478: Debug: Web Message (launcher.js:2): onSetLanguage00004528: Debug: Web Message (launcher.js:2): onPasswordHash00004653: Debug: Web Message (launcher.js:2): onDownloadComplete00076915: Debug: Web Message (launcher.js:2): onLoginError00119982: Perf: Counter; 30d.1m.socket inet msgs processed; 300119982: Perf: Counter; 30d.1m.socket inet msgs processed (ms); 200119982: Perf: Counter; 30d.1m.socket inet msgs sent; 600119982: Perf: Counter; 30d.1m.transactions (peak); 100119982: Perf: Counter; 30d.1m.transactions (total); 3

Edit #2:Oddly enough, an IPCONFIG -release and IPCONFIG -renew seems to get me back into the game after issues with the login screen. It doesn't solve the disconnect issues though.

Katiekaboom.1980 · October 6, 2017

Gaile is the human story where you choose Hospital or Orphanage bugged or disabled? For 3 days now I have not been able to do my story because I chose Hospital and the door is bugged. I keep trying to do it every day since there is no way to tell Logan Thackeray that I change my mind and want to do Orphanage instead... The door breaks but it is like the door isn't broken because as if an invisible door still remains you cannot attack the enemies and you cannot enter the Hospital to complete the instance. You can't go in because it is like you are running into the door as if it is still closed. I went today to do Kryta Miner in my home just to be reminded that I can't even do that because to go into my home it wants me to do the Story Instance. :( So I thought I would ask is it disabled or bugged and is it known when it will be working again?

Azraehl.4156 · October 6, 2017

@ZeroHour.2418 said:Got Kicked out from game. Managed to log back in again, but could not get past character select screen. Happened twice. Now can't even log into client.
Looks like the log in server is broken again.

Yes it's the same for me too :( Cannot get past charcter screen. Tried several times but I get kicked back to login screen every time.

Azraehl.4156 · October 6, 2017

@Azraehl.4156 said:
@ZeroHour.2418 said:Got Kicked out from game. Managed to log back in again, but could not get past character select screen. Happened twice. Now can't even log into client.
Looks like the log in server is broken again.

Yes it's the same for me too :( Cannot get past charcter screen. Tried several times but I get kicked back to login screen every time.

However, the second after I wrote the above, I tried again, and like a miracle IT WORKED!!!! :D

Springlz.5780 · October 7, 2017

High ping, a lot of DC

Katiekaboom.1980 · October 8, 2017

@Katiekaboom.1980 said:Gaile is the human story where you choose Hospital or Orphanage bugged or disabled? For 3 days now I have not been able to do my story because I chose Hospital and the door is bugged. I keep trying to do it every day since there is no way to tell Logan Thackeray that I change my mind and want to do Orphanage instead... The door breaks but it is like the door isn't broken because as if an invisible door still remains you cannot attack the enemies and you cannot enter the Hospital to complete the instance. You can't go in because it is like you are running into the door as if it is still closed. I went today to do Kryta Miner in my home just to be reminded that I can't even do that because to go into my home it wants me to do the Story Instance. :( So I thought I would ask is it disabled or bugged and is it known when it will be working again?

Still cannot do story. So I checked to see if this issue is being looked into or is even known .. and I found out it is:

Known Issue Tracker

Divinity's Reach: Invisible wall inside a house in the Human home instance, blocks progression to "Hospital in Jeopardy" mission.Status: Investigating

Katiekaboom.1980 · October 9, 2017

They say on reddit that the DR Hospital bug has been fixed but that is misleading. When they have a fix but have not yet implemented once again it leads players to be frustrated and feel the lack of proper communication.

http://uploads.im/fXa1B.png

Katiekaboom.1980 · October 9, 2017

Here is where Anet said on Reddit that it is fixed when the fix has not YET been implemented in game. Saying it is fixed on Reddit is misleading players and only adding to the frustration. I wish Anet would not say on Reddit that it is fixed until the fix has been successfully implemented and tested for a few days by real players in live instances.

https://www.reddit.com/r/Guildwars2/comments/7405yu/psa_theres_a_bug_in_the_level_10_human_personal/

Game Issues (access, TP, Gem Store) 10-03/04 [merged]

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