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Cant buy GEMS per Online Banking

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I just send a Ticket on the Support but after 2 days I give up for an answer. My Problem is …. I just buy the GEMS per online Banking, they depit the Money from my Moneyaccount but dont sent me my GEMS and I have no Idea why … I litterly test it a second time and it end in the same way. PLS Help me D:!

(P.S. Sry for my bad English xd )

this was the first Fail shit:Anfrage #7451227

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