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No response from ticket

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Hi Everyone...coming back from a very long break.I wanted to get back into GW1 however I couldn't remember my email or character name. All I had was my original key.I put a ticket in about 4 days ago and have not heard back. I updated the ticket with what I thought could be my old email I used but I am not sure.Is support able to recover an account with just a serial code? How long does a response take?Thanks for any info!

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