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Purchased Path of Fire but activated it on a closed account

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Looking to get back into Guild Wars 2 after a few years. Originally when I purchased the game I had two copies and refunded one (which resulted in support closing my account). I ended up playing on my secondary account as support told me I was not able to use my primary email address anymore.

When I purchased the Path of Fire expansion to try to get back into Guild Wars 2 I had somehow logged into my "closed" account on their website and purchased the game, but I cannot log into the client because my account has been closed. Has this happened to anyone else? Do I need to request a refund and re-buy the game on my actual account?

I submitted a ticket 4 days ago but haven't heard anything back yet.

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