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Storyline Disconnects - [Merged]


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2 hours ago, Inculpatus cedo.9234 said:

Not totally ignored, as the Dev post(s) indicate.

Since it does not affect all players, and can not be reliably reproduced in QA, it seems there is not a 'one fix fits all' solution.

 

Your choice to try some of the tips...or wait for said solution.

 

Good luck. 

I may have missed some dev posts in among all the pages? The last ones I see are from 3 years ago by someone I don't think is with the studio anymore. So, maybe not completely ignored, but the only light I see at the moment may be filtering through the rug we're under. 😉 

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Yep, people do suffer from DCs but it's over all a fairly small percentage of the playerbase. I'm sure Anet has tried to fix this but can't always repeat it and that's the problem. I've done e

And, I am done with GW2.    Having completed a Story step, on exiting I was disconnected on entering the main game world.  On (immediately, still logged in and at character select on getting

I keep getting DC'ed on around 20% of main quests, and never anywhere else. This is so frustrating.

1 hour ago, Kal Spiro.9745 said:

I have fought the last battle with Ryland 3 times now.  I get to hear how his mother loathes him every time and then crash, every time.  I can't get past this.  It's the end of the damned thing but I can't get past it.

 

Also, I 100% agree with Lindydrew, this isn't OUR responsibility to try and work around with tips and tricks.  This is a broken game.  I don't even approach caring if it doesn't effect everyone.  Bugs rarely do.  It's still a bug that has existed forever and NEEDS to be fixed.  This has been a problem for ages.  It's unconditionally frustrating and puts a sour taste in my mouth for one.  My experience with this is ALWAYS right after an incredibly long, BORING, fight that gains absolutely nothing by being so drawn out.  It's one mechanic played over and over until I eventually whittle him down enough.  I've done it too much to care enough to actually put effort into it.  It takes longer, but it wasn't fun the first time, why should I try when I literally can't lose.  Why does this even have to exist?

Since it dont happen to everyone maybe its something in your system, hardware like crappy router for example or the connection your isp take bettwen your house and anet servers.

 

So it cant be anyone else then you who can figure out the problem mate.

 

Try the fixes others have found ot work for them in this 22 page long thread and maybe you stumble upon what works for you aswell.

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5 minutes ago, Linken.6345 said:

Since it dont happen to everyone maybe its something in your system, hardware like crappy router for example or the connection your isp take bettwen your house and anet servers.

 

So it cant be anyone else then you who can figure out the problem mate.

 

Try the fixes others have found ot work for them in this 22 page long thread and maybe you stumble upon what works for you aswell.

Cool story bro, except it's not just me, and no it's not crappy equipment when this is the only instance of this kind of nonsense happening, in this game, exclusively and consistently.  So no, try again.

 

22 PAGES, how are you even trying, "It's just you?"

 

There is a reason they put the MERGED thread in Bugs.  This is a Bug.  So also no, I'm not going to do a damned thing.  The closest to putting any effort into this on my side that I have done is updating my graphics driver for something else entirely and then giving it another try just in case.  Didn't help.  This is Anet's fault, this is Anet's problem.  They need to fix it, and have needed to fix it for years and they are well aware of that fact.

Edited by Kal Spiro.9745
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9 minutes ago, Kal Spiro.9745 said:

Cool story bro, except it's not just me, and no it's not crappy equipment when this is the only instance of this kind of nonsense happening, in this game, exclusively and consistently.  So no, try again.

 

22 PAGES, how are you even trying, "It's just you?"

 

There is a reason they put the MERGED thread in Bugs.  This is a Bug.  So also no, I'm not going to do a damned thing.  The closest to putting any effort into this on my side that I have done is updating my graphics driver for something else entirely and then giving it another try just in case.  Didn't help.  This is Anet's fault, this is Anet's problem.  They need to fix it, and have needed to fix it for years and they are well aware of that fact.

 

Well good luck with that mate hope it just solves it self sometime in the future.

 

Anet dont control all the stuff that could be at fault just saying, since people have trouble with other instances not just this one you have trouble with.

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10 minutes ago, Linken.6345 said:

 

Well good luck with that mate hope it just solves it self sometime in the future.

 

Anet dont control all the stuff that could be at fault just saying, since people have trouble with other instances not just this one you have trouble with.

There's no difference between this and any other time this has happened.  First fight with Balthazar, the Fight with Almorra, the fight with Ryland.  In every case it was a crash for no apparent reason right after while waiting for the game to finish doing whatever.  In every previous case ANet made changes that ultimately fixed it.  So no, I'm not waiting for it to fix itself.  I'm posting in the Bug forum about a Bug that I expect THEM to fix for me.

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Just adding another story here.

 

Trying to finish the mission 'Frozen Out', after fighting the Ice Beast during the convo between Braham and Rox i get booted out. It seems to happen during conversations, 

 

For people saying that it may be hardware, location, router, ... I've literally moved locations, changed PC, router and internet provider. These changes were unrelated to GW2 as they were normal events that caused these changes to happen. But i'm pretty sure this is 100% on Anet's side.

 

I love this game, this isn't going to cause me to quit playing. Regardless it's immensely frustrating when i have to replay the same mission 3-5 times just because a bug in the game is kicking me out. This is even worse when i'm trying to get an achievement. 

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Another instance of this happening,

 

Killed Balthazar in the 'To kill a god mission'. got disconnected after the cinematic. This bug goes all the way back to 2017. 

 

The 'i can't reproduce it' argument doesn't really hold up after 4 years lol. I love this game but it's honestly ridiculous that a showstopping bug has been in the game for 4 years even after this amount of people report it. 

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Frozen Out still kicks you out of the game after Brahm finishes his dialogue. One would think you would have fixed this issue by now for the rerelease.

 

Edit: 20 minutes of killing frustrating enemies, one lackluster bossfight and lots of Norn-whining later...the game kicks me out again, just before the cinematic should start...

Edited by lokh.2695
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Frozen Out - I tried 5 or 6 times and it always DC'ed after the boss fight, during dialogs (which is too long and crap btw.) or after the "cinematic" cutscene. I gave up and finished it on Geforce Now, which is free for 1-hour long session.

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Im having same problem with Frozen out after Boss fight , when Braham gets done whining  Ii get a server DC error. I have done this 3 times in a row now and it happens every time.

UPDATE

I did figure out a work around the DCs , at end of boss fight  I ran around in circles spamming skill 1 till dialouge  was over and it kept me from getting booted out.

Edited by troy.3257
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I'm also getting constant disconnects whilst trying to complete story instances.

When the instances were short, it bothered me less, however I've just been disconnected from a longer one and it's starting to get tiresome now. 

 

 

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I have also had this same issue many times - random disconnects at the very end of certain story instances, after all the fighting is done and only dialogue or cutscenes are left.  I don't disconnect in any other circumstances, only those.  Frozen Out, Hearts and Minds, etc.  The usual suspects that are mentioned above.  Most recently, I have disconnected 8 times in the last 24 hours while playing Heart of the Volcano (LWS3).  I finish all the fighting, then the dialogue with Taimi, then the cutscene, and when the cutscene ends and nothing more is left other than more lengthy dialogue with Taimi, I get disconnected.  8 times.  When I reconnect, I get no credit for having completed the instance and have to restart and play through it all again.  The problem is widespread enough that Anet surely knows about it.  If they can't fix it, at the very least they can give credit for completing the story instance once all the fighting is done.  Listening to painfully long dialogue that most of us have already heard many times should not be a reason to make us replay the entire episode yet again.  Anet please fix.

Edited by monte cristo.1349
tried again and got disconnected again. updated.
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I just saw this post. I only get dc'd on storylines, come on. ITs a freaking joke. IM so pissed. And we have to redo almost the entire game? ahahah .. 

in pve, wvw, pvp ,everything im fine, on this cr4p im not.

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Been having this issue since the games release all on different hardware over the years. 

Just got back in to complete the icebrood saga and had multiple disconnects or crashes during causing me to repeat some missions. At this point I'd just say it's a feature lol

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Originally posted yesterday (27 June 2021). Reposting here as I didn't realize there was already such a LONG thread on this topic:

 

This has been an problem ever since I started playing GW2. The game has an irritating habit of disconnecting during story steps. It always has. I have tolerated this because I like the game overall. But during this "Living World Return" event, it has come back to haunt me. I've had several story disconnects during this event. Each one requires starting the story step again from the start. Tonight I was attempting to finish the last chapter of 'Head of the Snake' (Confessor's End) and the story disconnected 3 times. Not at the start... no, that would be too easy.

- On the first play-through, it happened immediately after the cut-scene after the fight with Caudecus in his library.

- On the second play-though, it happened a little later in the first circular room below the manor.

- On my third play-through, the story disconnected in the second circular room.

 

I'm not one for rage quiting... but tonight I'll confess that I ground my teeth together, firmly turned the game off and opened up Disney+ to enjoy some random wholesome entertainment. Ah thank goodness for "Let it go!" it dissipated my urge to throw my computer out of the window.

 

Disconnects during story steps has been a problem for many years. I've lost count of how many story steps I've had to replay because of 'technical issues'. No, there's nothing wrong with my internet connection. No, there's nothing wrong with my PC. This is literally the only thing that messes-up. Please... if you're going to encourage your entire customer- base to replay story steps... please fix this!

Update: Tried to finish the same story step again tonight. It disconnected immediately after the cut-scene in the library... again. The definition of madness is trying to do the same thing again, and again, and again. But... how else am I supposed to get the "Seasons of the Dragons" achievement done. <sigh>

Edited by Rockhound.9605
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9 hours ago, Inculpatus cedo.9234 said:

Tried using any/all of the tips/workarounds found in this thread?

Many have had success with one or the other.

 

Good luck. 

After going through various tests as I tried completing the personal story, any potential solution I tried seemed to fail as often as it worked. I'm wondering if the issue is just so random that when something "worked" it just happened to be one of the good moments.

 

Last few times I have been running a continuous ping in the background and not disconnected, but that has more the feel of superstition than solution for the moment.

 

Closest I have seen to consistency in my playthrough has been that the disconnects have happened during the dialogue cutscenes. I don't know why the game would think me idle enough during those to disconnect.

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Anet is just massively incompetent in this regard. not only do they not have the concept of checkpoints in their 20minute story instances, but pray tell why is it that a single spike in latency is enough to completely desync you in an instance? the support I got tried to tell me that the issue is just the latency spikes. Uh no the issue is that a single instance of latency is enough to make the entire set of instanced content just break. Considering I can't play the main content of the game I've given up and have had more fun playing FFXIV. Imma watch this thread in the vain hope that someday Anet will gather up enough competence to fix their content. 

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After a tip from a friend, I tried doing the story at a different time of the day. The theory was to do with server load and number of people online. Well I just completed the final story step of Head of the Snake without any issues, but to do it I had to log in and play the story step before work. Every time I waited until the evening to do it, it failed. Not sure this tip will help anyone else, but it worked for me.

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Just my personal experiences of what has & hasn't worked with this problem over the last 4 years.


What has never worked:
- Repairing the installation
- Re-installing completely
- Installing on an SSD
- Changing the entire computer (several times)
- Changing the router
- Changing the Internet infrastructure (copper to fibre)
- Changing the Internet service provider
- Updating drivers
- Swapping between Windowed/Full screen modes
- Deleting the game cache/AppData
- Turning the graphics & framerate down
- Changing clientport
- Trying all different 'Content Streaming' settings
- Running a YouTube vid in the background (was getting desperate)


What used to work but doesn't now:
- Spamming movement/power keys during the cutscene


What has absolutely, positively fixed it:
- Using a VPN
 

No other problems with any other online game. The problem only occurs in cutscenes in instances, I can stand around all day in the open world. The only fix that works for me is to use a VPN. It sucks but it works.

Edited by Tenz.4761
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  • 2 weeks later...

I'm started to having dc's through personal stories..! It is so hard to complete a personal story and it just dc's randomly through dialog scenes!

!!Why!!

I have never had those kind of dc's before since last thursday!  12 aug.

It's so frustrating!

 

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1 hour ago, kesuh.3891 said:

I'm started to having dc's through personal stories..! It is so hard to complete a personal story and it just dc's randomly through dialog scenes!

!!Why!!

I have never had those kind of dc's before since last thursday!  12 aug.

It's so frustrating!

 

 

Perhaps a windows/graphic card update that you have to roll back then mate.

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8 hours ago, Linken.6345 said:

 

Perhaps a windows/graphic card update that you have to roll back then mate.

Nothing have been updated. My comrade in the other end of the country have the exact same issue, but whatever.. I just have to learn to live with it xD
But "funny" thing today is.. There is no problems, so I don't think the issue is at our end..

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  • Forum Moderator.7963 changed the title to Storyline Disconnects - [Merged]
  • Geomazzix.6472 changed the title to BUG: Personal story from Char "Undead detection" stuck in cutscene at end of mission

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