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Error when buying gems?

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Hey!.i am a long time player of the game, since launch actually, loving every moment and enjoying this lovely game.during the years i bought gems in game multiple times, never really had a problem.in the past couple of days i am having trouble buying gems in game, i tried using visa, paypal and both give me an error.tried both the 4000 gems and 8000 gems options, both dont work.tried resetting my router, closing and starting the game, nothing worked!submitted a ticket to support but they are yet to answer, would love is anybody here could help me with this issue.

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