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Can't send gold

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I have been playing for more than 2 weeks and I can't send more than one gold to my daughter's account. Even five gold would help. Plus I can't buy gems on either account, its says error, try later. How long does it take to remove the restriction of no gold from my account? This and the fact that I get no response from support are the only problems that I have. We like the game, but the restrictions take the fun out of it for us.

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