Jump to content
  • Sign Up

Ticket response time

Recommended Posts

Three days is pretty average at the best of times, which these are not. It will depend a lot on what your ticket is about. Something like buying gems on the wrong account and asking to have them moved to the correct account takes little time, if you can sufficiently ID the transaction and the accounts. Something like account recovery takes longer. I'd give it another day, then if you still have no response, you can update your ticket (don't send a new ticket) politely requesting a status update.

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...