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Ticket support off? pls reply my ticket anet T.T

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It's not the skins you need to unlock, it's the named exotics that you need to soul or account bind. E.g. sunspear cutlass will not unlock it, but Libeth's truthteller will, even though they share the same skin.

There also seems to be a bug where if you mystic forge the approptiate item without binding it first, it will not unlock the collection either because that action only unlocks skins.

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