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Purchased Deluxe Edition Upgrade. Where is it?

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Hello. I recently upgraded my 7 year old account as a returning player to the Deluxe Edition, however, my account is still the standard base.... what happened? The purchase went through on my bank statement, but I don't have access to it when I login? I purchased it directly from Guild Wars 2's main site.

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Do you mean you purchased the Deluxe Edition of the expansions, or you purchased one of the 3 available Deluxe Upgrades?If you mean you purchased the expansions, the email containing the Serial Key sometimes takes a few hours to arrive.If you have not received it after a day, or two, you will need to contact the CS Team via the 'Support' link above/below.

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