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Sold items, didnt receive gold

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Its been some weeks now since the rollback but ive sold couple of items back then that were already listed in the tradingpost before the rollback and didnt receive the gold for those items. its been a total worth of around 350 gold out of 3 sold items. ive tried to contact the support with that issue, even sent a screenshot that proves that ive sold those items, im pretty sure they can easily check the difference of my liquid gold during that days - but all i got was a general mail that everyone got.

so i was wondering if you have any good advice for me or if you are missing gold from sold items during that time, too?

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