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Support Ticket wait time

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I waited 2 weeks for a reply to a ticket i sent the first week of june, don't know if they have too many request or are just slow, unless it is urgent try to wait few more days, I don't think updating the ticket will get it replied faster.

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@"Frosty Sapphire.4891" said:I submitted a ticket 8 days ago. It shows "Last Activity" 7 days ago but there is no reply. Is that wait time normal and does it mean someone looked into it and did not reply? Should I just keep waiting or update the ticket? Over a week wait and no reply seems odd.

You can read the Sticky in the Account Support sub-forum for more information.

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