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Posted

@aspirine.6852 said:I think this is where you contact support, I think I had the same issue and they have to do something for you. Was solved quite fast for me.

I contacted support regarding the same issue about a month ago and haven't received a response. Is the wait time normal?

Posted

@Strider.7849 said:

@aspirine.6852 said:I think this is where you contact support, I think I had the same issue and they have to do something for you. Was solved quite fast for me.

I contacted support regarding the same issue about a month ago and haven't received a response. Is the wait time normal?

You can update your ticket to re-open it, should it have inadvertently been closed. Just reply to the email you received.

Posted

@Strider.7849 said:

@aspirine.6852 said:I think this is where you contact support, I think I had the same issue and they have to do something for you. Was solved quite fast for me.

I contacted support regarding the same issue about a month ago and haven't received a response. Is the wait time normal?

No it only took like a few hours on my ticket. Something probably went wrong.

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