The Cryptic Colon.2048 Posted November 23, 2020 Share Posted November 23, 2020 so i literally bought the game two days agonow after buying gems once im now unable to buy anything else, regardless of payment method.first set of issues was each and every quantity of gems came up with the 'an error occurred' stuff that people in this forum have mentioned.then today i got a new type of error occur, where the game is saying to me 'this offer is currently not available, please try again later' for all gems options bar the £85 one for 8k gemsive tried the deleting the cache folder and that didnt help at all.also ive contacted support twice and they havent responded at all, so either they are incompetent or just dont care about making money Link to comment Share on other sites More sharing options...
Randulf.7614 Posted November 23, 2020 Share Posted November 23, 2020 @The Cryptic Colon.2048 said:so i literally bought the game two days agonow after buying gems once im now unable to buy anything else, regardless of payment method.first set of issues was each and every quantity of gems came up with the 'an error occurred' stuff that people in this forum have mentioned.then today i got a new type of error occur, where the game is saying to me 'this offer is currently not available, please try again later' for all gems options bar the £85 one for 8k gemsive tried the deleting the cache folder and that didnt help at all.also ive contacted support twice and they havent responded at all, so either they are incompetent or just dont care about making moneyI might be rememebering incorrectly, but I think you have to wait 72 hours if it is a new account before you can buy anythingAlso, avoid sending multiple tickets. It just slows down the response to you and Support here get pretty overwhelmed Link to comment Share on other sites More sharing options...
The Cryptic Colon.2048 Posted November 23, 2020 Share Posted November 23, 2020 @Randulf.7614 said:@The Cryptic Colon.2048 said:so i literally bought the game two days agonow after buying gems once im now unable to buy anything else, regardless of payment method.first set of issues was each and every quantity of gems came up with the 'an error occurred' stuff that people in this forum have mentioned.then today i got a new type of error occur, where the game is saying to me 'this offer is currently not available, please try again later' for all gems options bar the £85 one for 8k gemsive tried the deleting the cache folder and that didnt help at all.also ive contacted support twice and they havent responded at all, so either they are incompetent or just dont care about making moneyI might be rememebering incorrectly, but I think you have to wait 72 hours if it is a new account before you can buy anythingAlso, avoid sending multiple tickets. It just slows down the response to you and Support here get pretty overwhelmedyeah but i bought gems well within the first 72 hours no issue at all, also i havent seen any information externally or in-game that says i cant buy gems, only says i cant buy or sell items on the marketplace itself for 4 days due to being a new account Link to comment Share on other sites More sharing options...
Randulf.7614 Posted November 23, 2020 Share Posted November 23, 2020 @The Cryptic Colon.2048 said:@Randulf.7614 said:@The Cryptic Colon.2048 said:so i literally bought the game two days agonow after buying gems once im now unable to buy anything else, regardless of payment method.first set of issues was each and every quantity of gems came up with the 'an error occurred' stuff that people in this forum have mentioned.then today i got a new type of error occur, where the game is saying to me 'this offer is currently not available, please try again later' for all gems options bar the £85 one for 8k gemsive tried the deleting the cache folder and that didnt help at all.also ive contacted support twice and they havent responded at all, so either they are incompetent or just dont care about making moneyI might be rememebering incorrectly, but I think you have to wait 72 hours if it is a new account before you can buy anythingAlso, avoid sending multiple tickets. It just slows down the response to you and Support here get pretty overwhelmedyeah but i bought gems well within the first 72 hours no issue at all, also i havent seen any information externally or in-game that says i cant buy gems, only says i cant buy or sell items on the marketplace itself for 4 days due to being a new accountAh okI guess just wait for support / make sure you are checking spam and junk folders as so many responses apparently get missed. Lead times can be quite long depending on various things so they’ll get to your ticket soon I’m sure Link to comment Share on other sites More sharing options...
The Cryptic Colon.2048 Posted November 23, 2020 Share Posted November 23, 2020 @Randulf.7614 said:@The Cryptic Colon.2048 said:@Randulf.7614 said:@The Cryptic Colon.2048 said:so i literally bought the game two days agonow after buying gems once im now unable to buy anything else, regardless of payment method.first set of issues was each and every quantity of gems came up with the 'an error occurred' stuff that people in this forum have mentioned.then today i got a new type of error occur, where the game is saying to me 'this offer is currently not available, please try again later' for all gems options bar the £85 one for 8k gemsive tried the deleting the cache folder and that didnt help at all.also ive contacted support twice and they havent responded at all, so either they are incompetent or just dont care about making moneyI might be rememebering incorrectly, but I think you have to wait 72 hours if it is a new account before you can buy anythingAlso, avoid sending multiple tickets. It just slows down the response to you and Support here get pretty overwhelmedyeah but i bought gems well within the first 72 hours no issue at all, also i havent seen any information externally or in-game that says i cant buy gems, only says i cant buy or sell items on the marketplace itself for 4 days due to being a new accountAh okI guess just wait for support / make sure you are checking spam and junk folders as so many responses apparently get missed. Lead times can be quite long depending on various things so they’ll get to your ticket soon I’m sureheres hoping, thanks for the reply though, heard good things about the community for this game, hoping its better then archeage and wowif they give me a fix ill post it here for you guys and gals Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted November 23, 2020 Share Posted November 23, 2020 Just an FYI:Submitted tickets should garner a near-immediate automated reply (check spam/junk folders), and a Team Member response within 72 hours.Responses can take more time when there is high volume (which does not seem to be the case at the present time).Close any duplicate tickets, as duplicates slow down response times, and send you to the back of the queue.Good luck. Link to comment Share on other sites More sharing options...
Sr Jr Rogue.9617 Posted December 2, 2020 Share Posted December 2, 2020 I have been trying to buy gems from the gem store for the last week with no luck. Tech support keeps telling me they fixed it on their end each time with no luck.I find this to be unacceptable as a customer and stock holder. The customer should never have a problem with buying gems with real world money. Link to comment Share on other sites More sharing options...
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