Game Freezes Spontaneously & Randomly - Crash Logs Inside!

[Puffer Fish.1796]

Hi!

I've had this problem across two separate computers now, while my fiance and our roommate have never had this issue across their multiple computers. So I know it's not a universal issue, but I also don't know why it happens.

No matter how long I've been playing, the game inevitably freezes. It can be in the middle of combat, in a city, standing still, whatever. There is no rhyme or reason that I can find for it. I read elsewhere that it may be a character model issue, so I have turned all character models down. Low amount shown, with lowest detail. That did not make a difference.

After searching, I found my crash log and amongst all the hex key garbage and windows32 directory listings, I found this:

--> Crash <--Exception: c0000005
Memory at address 00000000`000000b0 could not be readApp: Gw2-64.exePid: 13444Cmdline:BaseAddr: 00007FF656810000ProgramId: 101Build: 82080Module: d3d9.dllWhen: 2017-09-20T19:23:22Z 2017-09-20T15:23:22-04:00Uptime: 0 days 0:00:41Flags: 0

That's right, the last time I logged into the game (right before I started this post) it lasted 41 seconds before crash. Before that, it was 6 minutes, 40 seconds. Usually it takes at least half an hour, sometimes up to two hours before a crash. I crashed twice during the final Heart of Thorns fight, multiple HoT instances, champions in the overworld, etc. I'm very frustrated with this.

My computer info:GPU is an NVIDIA GeForce GTX 1070.RAM is 8 GB.CPU is Intel i5-6500 @ 3.20 GHzOS is Windows 10, 64bit.

This also used to happen on my laptop.

My laptop's info as best as I remember it:GPU was NVIDIA GeForce GT 650M.RAM was 8 GB.CPU was some kind of Intel iSomething.OS was Windows 8 64bit, then Windows 10 64bit when it upgraded.

The error, as best I can tell

I'm not very good at reading crashlogs, so I hope this is the relevant info.

--> Error Logs <--Patching failed when loading 0x0011c89e[0]Patching failed when loading 0x0011c4c4[0]Patching failed when loading 0x00128efc[0]Download failed for {0x0019f54c:0x00000000->0x0019f54c, range 0 - 4294967295} with error (4:0:0:0) {retry count: 0; consecutive: 0}Download failed for {0x0019f54c:0x00000000->0x0019f54c, range 0 - 4294967295} with error (4:0:0:0) {retry count: 1; consecutive: 0}Download failed for {0x0019f54c:0x00000000->0x0019f54c, range 0 - 4294967295} with error (4:0:0:0) {retry count: 2; consecutive: 1}Download failed for {0x0019f54c:0x00000000->0x0019f54c, range 0 - 4294967295} with error (4:0:0:0) {retry count: 3; consecutive: 0}Download failed for {0x0019f54c:0x00000000->0x0019f54c, range 0 - 4294967295} with error (4:0:0:0) {retry count: 4; consecutive: 0}Download failed for {0x0019f54c:0x00000000->0x0019f54c, range 0 - 4294967295} with error (4:0:0:0) {retry count: 5; consecutive: 0}

Does anyone know why this happens or how to fix it? I just want to play the game without worry of being dropped halfway through hero points in Dragon's Stand.

[abomally.2694]

DirectX9 is crashing. Are you using any injection software such as SweetFX (etc.)?

If so, remove it and try the game again.

[Puffer Fish.1796]

@abomally.2694 said:DirectX9 is crashing. Are you using any injection software such as SweetFX (etc.)?

If so, remove it and try the game again.

I do not use anything like that to my knowledge.

[Inculpatus cedo.9234]

Programs associated with your graphics card can cause the same problem.You can re-install DirectX9, but if a (graphics) program is interfering, the problem will just appear, again.

If you continue to have issue, you can contact the Tech CS Team via the 'Support' link above/below and 'Submit a Ticket' for assistance.

Good luck.

[Puffer Fish.1796]

@Inculpatus cedo.9234 said:Programs associated with your graphics card can cause the same problem.You can re-install DirectX9, but if a (graphics) program is interfering, the problem will just appear, again.

If you continue to have issue, you can contact the Tech CS Team via the 'Support' link above/below and 'Submit a Ticket' for assistance.

Good luck.

Thanks for your input! However, I just tried to uninstall/update/whatever DirectX9 but the setup program told me I need to run an older version of Windows to be able to do that. Are we sure my GW2 is using DX9? How do we tell based on what I posted before?

[Inculpatus cedo.9234]

Guild Wars 2 only uses DX9.
Your crash report indicates the problem - Module: d3d9.dll

[Puffer Fish.1796]

@Inculpatus cedo.9234 said:Guild Wars 2 only uses DX9.

Your crash report indicates the problem - Module: d3d9.dll

Thank you!!I've submitted a support ticket already. Hopefully they can get to it soon and help me figure out how to fix it.

[Inculpatus cedo.9234]

While you wait for assistance, you might try turning off all Nvidia associated programs, such as GeForce Experience, etc.

Good luck.

[DeWolfe.2174]

Are you trying to play in full screen or windowed mode?Google DDU and how to use it. Remember to have your usb keyboard and mouse plugged into USB2, not 3 ports, when going into safe mode.Download a fresh copy of the video drivers from Nvidia.com.Use DDU.Then when installing, check custom install and then check clean install.Is your 1070 a super clocked or factory over clocked version?

[abomally.2694]

To reinstall DirectX9 on Windows 10, you MUST use the full offline installer. You can download it here:

https://www.microsoft.com/en-us/download/details.aspx?id=8109