TimmiW.9120 Posted August 11, 2020 Share Posted August 11, 2020 I try to use custom amount for gold to gem conversion yesterday an it rip me off.Was trying to get 100 Gems which is around 30 ish gold, but it deducted over 100 gold from my wallet (approximately 400 gem worth)Trying to get in contact with the support team, but no one seems to be responding. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted August 11, 2020 Share Posted August 11, 2020 If you submitted a ticket, you should have received the near-immediate automated response. (Check your spam/junk folders.)Otherwise, the CS Team allows 72 hours for a personalized response.Did you receive only 100 Gems, or were more put into your account? Link to comment Share on other sites More sharing options...
TimmiW.9120 Posted August 11, 2020 Author Share Posted August 11, 2020 Only recieved 100 gems i didn't get anything else. I not touch my account since, might be easier for them to track back. Link to comment Share on other sites More sharing options...
Malphas.5719 Posted August 11, 2020 Share Posted August 11, 2020 I tried converting 947 gems to gold which should given me about 315. Got an error right as I press the button to exit the error pop up just to see all my gems gone. It took my gems and now I got no gold. Link to comment Share on other sites More sharing options...
TimmiW.9120 Posted August 13, 2020 Author Share Posted August 13, 2020 Just an update, they told me i spend the 100 gems ( that cost me 400 gems worth of gold) so now i can no longer get the gold refund back..... it's taking them 48 hours everytime i responded...... Link to comment Share on other sites More sharing options...
TimmiW.9120 Posted August 13, 2020 Author Share Posted August 13, 2020 @Inculpatus cedo.9234 said:Otherwise, the CS Team allows 72 hours for a personalized response.it's taken almost a whole week already, every time i reply them it takes them 48 hours to get back to me. Link to comment Share on other sites More sharing options...
TimmiW.9120 Posted August 13, 2020 Author Share Posted August 13, 2020 I remember back when the game launch, the customer supports were amazing, usually solve issue in day or too.now it take them almost an entire week just to tell me to F*ck off Link to comment Share on other sites More sharing options...
TimmiW.9120 Posted August 17, 2020 Author Share Posted August 17, 2020 @Malphas.5719 said:I tried converting 947 gems to gold which should given me about 315. Got an error right as I press the button to exit the error pop up just to see all my gems gone. It took my gems and now I got no gold. Hey buddy, i got mine refunded, you might need to get the ticket active untill a GM/support know what they are doing show up.This is what basically happen to me:(Not putting their full name here)Well support A told me it's ok to refund me and ask me how i wold like to get refunded.I replied.Support B came in (not reading the previous messages at all, obviously) told me they can not refund me coz there are no prove.I explained situation again, coz i am know for a fact that they can check my records.Support B told me (in a very subtle way) to kitten off.I got really pissed and told him/her i no longer want to waste my time anymore.Support C turn up and refunded my instantly.So dont give up..... some people just dont know what they are doing.And thankyou for the Support A and Support C that came to my rescue. Link to comment Share on other sites More sharing options...
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