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An Update on Game Performance Issues


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  • ArenaNet Staff

We're aware that some players have been impacted by ongoing gameplay performance issues due to latency. We know this makes for a frustrating gameplay experience, and we want to let you know what we're doing to find and mitigate those problems.

The reality is there's no single sweeping change that can fix latency issues for all players, or even most players. There are a large number of factors and situations that can cause lag, and so members of our Engineering, Infrastructure, Design, QA, and Production teams are working with a group of affected players to help identify underlying causes and find solutions.

We’ll keep you updated on their progress as we’re able.

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  • 2 months later...
  • ArenaNet Staff

Back in August, we let you know that we're working on the gameplay performance issues that some of you are experiencing, and we want to give you an update on our progress.

We’ve made a number of changes that have improved general performance, but as we mentioned in our previous update, there are a lot of factors that cause lag and our changes haven't had the impact we were hoping for.

We know the persistent issues are frustrating and we want them improved as much as you do, so we're now looking into bigger changes with broader impact on the problem. These changes take longer to test and implement, and we appreciate your patience as we continue working on solutions.

As we do this work, please keep using the in-game reporting system when you experience latency issues. The information in the reports is very helpful to us in our investigations!

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  • 1 month later...
  • ArenaNet Staff

Hi everyone, back in October we let you know we were continuing to work on the gameplay performance issues. While our initial changes didn’t have the impact we were hoping, we’re happy to report that we’re seeing more success with our ongoing work on server-side latency. We’ll be rolling out updates over the next few weeks and into the new year and will be monitoring their success.

As we said previously, many factors large and small contribute to lag, so we are going to continue working to find and address these to continually improve your gameplay experience. Your use of the in-game reporting system for latency issues continues to be very helpful, so keep those reports coming!

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  • 1 month later...
  • ArenaNet Staff

Hi again everyone, we have another update for you! We released an update on December 15 and have been watching the results. Since that update we’ve seen a significant and consistent reduction in server-side lag. Thanks to everyone who helped us by using the in-game reporting system. We’re continuing our work to improve your gameplay performance, so please continue reporting if you experience performance issues.

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