Yunjii Sun.3512 Posted August 17, 2020 Share Posted August 17, 2020 Hello,Could you enable the bug report feature for the characters selection screen, please?I've been struggling with broken model portraits in game and on the character selection screen for weeks now.I reported a bug on the forum, and reported bugs with a in-game capture for various modes (WvW, Living Story and Personal Story, EotN, etc.): all of them have been fixed by the developers within the last patch. All of them except for the character selection screen, a.k.a. the only place where it is impossible to report in-game, because I'm quoting the game client "You can only submit a game from inside of the game"...Thank you.Kind regards, 1 Link to comment Share on other sites More sharing options...
kharmin.7683 Posted August 17, 2020 Share Posted August 17, 2020 Hello!Have you taken screen shots and sent them to support through their ticketing system? Link to comment Share on other sites More sharing options...
Khisanth.2948 Posted August 17, 2020 Share Posted August 17, 2020 That sounds like the issue from the dx12 addon ... Link to comment Share on other sites More sharing options...
Yunjii Sun.3512 Posted August 18, 2020 Author Share Posted August 18, 2020 @"kharmin.7683" said:Hello!Have you taken screen shots and sent them to support through their ticketing system?Yes. But I believe using an ingame report window allows you to send much more information than a screenshot. When I was younger, I was working on a AAA game and our "report bug" window would also attach the result of a dxdiag to the ticket. That was very useful to debug.@Khisanth.2948 said:That sounds like the issue from the dx12 addon ...I don't use any addon.As I said, that was fixed ingame without me having to touch anything, with last week's patch. So i'm pretty sure that there is something there too... Link to comment Share on other sites More sharing options...
Yunjii Sun.3512 Posted September 25, 2020 Author Share Posted September 25, 2020 So... Dear Arena Net team, are there any plans to enable that feature in a future release? Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted September 25, 2020 Share Posted September 25, 2020 I think it was just serendipitous that bugs you reported in-game were addressed with the next patch.Reporting the bug with character portraits in-game would not likely engender a fix for that particular 'bug', as it has been around and reported for quite some time.(Also, unlikely to get a Dev response here, if that's what you were looking for.)Regardless, good luck. Link to comment Share on other sites More sharing options...
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