When I open a ticket, the support tells me not to use a VPN.

[Aodlop.1907]

So, I tried contacting the support. They answered with this:

"It appears that you are contacting us through a VPN, tunneling service, or proxy. While we understand that many players may use these services in an attempt to improve in-game latency, we ask that you connect to the internet via your local ISP and file a new ticket using the Guild Wars 2 Support Site."

So, what do I do? I can just disable my VPN, easy right?Wrong. I can't disable my VPN because...I'm not using any. I never have.For some weird reason, the support somehow "detects" a VPN that's not there and refuses to even discuss the content of my request because of this. Upon receiving that message, I answered by stating that I did not, in fact, use a VPN.Here's the answer I got:It appears that you are contacting us through a VPN, tunneling service, or proxy. While we understand that many players may use these services in an attempt to improve in-game latency, we ask that you connect to the internet via your local ISP and file a new ticket using the Guild Wars 2 Support Site.

Yep. A straight up copy and pasted reply. The exact same as above. And they closed the ticket. Amazing.So, what do I do? How do I disable something that's not enabled in the first place?

[Ashantara.8731]

Are you certain you never temporarily tested a VPN IP, then forgot to deactivate it afterwards?Just make sure: https://support.microsoft.com/en-us/help/20510/windows-10-connect-to-vpn

You could screenshot your settings and send them to Support to prove you are not using a VPN, along with your dxdiag file.

[Aodlop.1907]

Yep, I checked. Nothing.I don't know where all of this comes from, but in any case, I'm thoroughly displeased with the second guy completely ignoring what I said, copy-pasting the pre-written line and closing the conversation.I'll do what you suggest, thanks.

[Ashantara.8731]

@Aodlop.1907 said:I'll do what you suggest, thanks.

Good luck, keep me posted.

[Astyrah.4015]

what kind of home network do you have? (if you're playing from home).. if you're not the one who manages your network, and you have some kind of complicated setup going on, like your WAN gateway is managed and routed by a dedicated firewall like PFsense, there may or may not be a chance you may also have an inline VPN running (for privacy browsing purposes) which was setup by whoever does/manages your network. in a setup like this, this is not something that can be disabled in your OS since it's on the firewall side and every client selectively can be routed to the tunnel by the network admin. if all of this seems like something that applies to you, try contacting whoever does your network and ask them about it.　

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　if all of the above doesn't apply to you or you don't know what i was talking about (sorry), one possible thing you can do to avoid the "It appears that you are contacting us through a VPN" is to hook up your phone's LTE either via USB or wifi-sharing and use that connection to send your support ticket.