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Reset Your Password Webpage Not Working

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I have a friend that is trying to return to the game after a long time, but has forgotten his password. He is trying to use the password recovery page @ https://account.arena.net/password-reset but it throws up a blank page after he enters his password. He has tried multiple web browsers including MS Edge, Chrome, and Firefox on multiple computers and mobile devices with the same blank white page.

Does anyone have any suggestions to help him out? Support tickets can take 2-4 weeks right now apparently.


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