I messed up with game settings.

[Demonspike.7539]

I have been trying hard to get better frame rates for my game, and I kinda managed to, but I changed the frame refresh rate to 25hz by accident, at which point my game was unplayable because the screen was no longer at a refresh rate that could display any images... So, my issue is, do I need to do a full re-installation, and will that fix the game back to standard factory settings?

[WorldofBay.8160]

your graphics settings are located under%AppData%\Guild Wars 2and saved as xml (GFXSettings.Gw2[-64].exe.xml, the [] mark the difference between x64 and x86 client), so readably with any text editor. idk if you can just delete the file and it resets but you might try just moving it temporary elsewehere (always keep the old file somewhere, desktop is a good place for short temporary solutions) then starting the game and looking if it works

or you edit the file, fps is the first options entry, edit the "value" attribute to a better value.

edit refresh rate is just above and the default value is 0, so set yours to 0 and it should be ok (0 is usually the default value because it makes no sense as actual value)

[Demonspike.7539]

Sadly, I'm no wiz when it comes to understanding or finding files to adjust, w/e... so I will just try a fresh installation, and hoping that will set my Guildwars2 game client back to factory fresh log in settings.

[WorldofBay.8160]

@Demonspike.7539 said:Sadly, I'm no wiz when it comes to understanding or finding files to adjust, w/e... so I will just try a fresh installation, and hoping that will set my Guildwars2 game client back to factory fresh log in settings.

in your file explorer (if windows) simply type in %appdata% , then open the guild wars 2 folder, it's that easy. move the gfxsettings xml out of that folder, start gw and see if that already did the trick. reinstallation will likely just be a huge waste of time as it does completely unnecessary thing (recreate game files while they aren't the problem) and probably doesn'T do the necessary things (recreate user files which are the problem). most reinstallations keep user files untouched and therefore your problem will persist.

[Demonspike.7539]

Well, I am currently reinstalling it, if this fails to work, I'm simply out of luck - and out of a game too it would seem.

[Demonspike.7539]

@WorldofBay.8160 said:

@Demonspike.7539 said:Sadly, I'm no wiz when it comes to understanding or finding files to adjust, w/e... so I will just try a fresh installation, and hoping that will set my Guildwars2 game client back to factory fresh log in settings.

in your file explorer (if windows) simply type in %appdata% , then open the guild wars 2 folder, it's that easy. move the gfxsettings xml out of that folder, start gw and see if that already did the trick. reinstallation will likely just be a huge waste of time as it does completely unnecessary thing (recreate game files while they aren't the problem) and probably doesn'T do the necessary things (recreate user files which are the problem). most reinstallations keep user files untouched and therefore your problem will persist.

I REALLY need your help, you were right, it has put me back to square one... I really need help with this.

I need to get into the Graphics, and change my refresh rate back to default :(

[Demonspike.7539]

I don't mean to be rude, but the way you are explaining things doesn't help, and confuses me too easily, can you try to break down into steps what I need to do to get my settings back please?

[Demonspike.7539]

I have tried something and it has worked... I went into the game, and the black screen with "input not supported" was floating around as per usual... I hit ALT+ENTER and it allowed me to see a windowed version of the game, so I went to the option from the character selection screen, (top left) and changed everything back to normal... thanks for your help, (or attempts to help) but I got lucky with this.... Really shouldn't mess with things I don't understand.

[WorldofBay.8160]

@Demonspike.7539 said:I don't mean to be rude, but the way you are explaining things doesn't help, and confuses me too easily, can you try to break down into steps what I need to do to get my settings back please?

no probeven if you've already managed to fix it, i'll give it another try.

1. open your file explorer, usually an icon in your taskbar but also available in your start menu or desktop as any folder you open opens in the file explorer, so a click on documents or any folder on your desktop does the same
2. in the file explorer in the address bar type in %appdata%. that is a built-in shortcut to the generic user settings folder in windows. as guild wars like any good game uses the native tools it saves your user profile in that folder.
3. so in that folder you'll find a folder named Guild Wars 2. open it
4. there in this folder is every local setting you have on guild wars 2 (i guess). this includes graphics settings. usually deleting a setting file causes the corresponding program to recreate it with default values, i.e. setting your settings to default. locate the file you're looking for, in this case it is GFXSettings.Gw2-64.exe.xml (GFXSettings.Gw2-64.exe if extensions aren't shown) or the version with the -64 if you're using the old launcher
5. you should never delete or edit any file of any program without a backup (unless you know the outcome), so instead of deleting it, move it anywhere else, for the game it then looks like it is deleted but you can move it back if the game can't deal with that
6. start guild wars, if everything worked you're on default graphics settings now and nothing more to do.
7. in case it didn't work, move the file back (reverse step 5) and ask the support (or the forum) for further solutions

now you already got it so you don't have to do anything. in case you screw up again, remember this.

[Inculpatus cedo.9234]

Another way to fix it, that's not too difficult, would have been to use a Command Line Argument: -windowed

Instructions for Command Line Arguments, such as -windowed, -repair, -prefreset, can be found in the Knowledge Base ('Support' link above/below' or the 'Wiki' link above).