My PC shutdown and restart random playing GW2.

[murdog.6589]

Sorry for my bad english.

Suddenly after 1,5 years playing gw2 on this PC my PC shutdown and restart randomly playing GW2. it does that with no other game, only GW. i've run a repair tool on the game. and overheating isnt the problem. the game never had any problems. Need some help pls :))))))))

[Inculpatus cedo.9234]

Is there crash reports?Checked the Event logs?

With more information, someone may be able to assist you.Or, you can contact the Tech CS Team via the 'Support' link above/below.

Good luck.

[tatte.5389]

If they're truly hard resets it's a hardware issue, Windows is 99% of the time able to handle anything primarily software related (RAM issues included) in a relatively controlled manner (blue screen).

To narrow it down you need to run actual stress tests, not just other games. The depth of potential causes is vast, and could be as niche as specific CPU core reaching specific load threshold and crashing.

If you don't just want random guesses from bored enough people, we need data. What exactly have you tried, what are your temps under load and how did you gather that data, what are your specs, and what other variables might have changed (for e.g. if you moved your system, your power (yes, from the wall) might not be clean enough)? The more you share with us, the better your chances of getting decent help are. Every little detail helps.

[maddoctor.2738]

Since this kind of behavior isn't normal, there is something on your PC that is wrong. In order to get any kind of help you need to provide at least your complete system specs. "PC shutdown/restart randomly" doesn't provide any useful information for anyone to help.

[ShadowCatz.8437]

@"murdog.6589" said:Sorry for my bad english.

Suddenly after 1,5 years playing gw2 on this PC my PC shutdown and restart randomly playing GW2. it does that with no other game, only GW. i've run a repair tool on the game. and overheating isnt the problem. the game never had any problems. Need some help pls :))))))))

How much do you know about computers and are you running your system on MS Windows 10 or any other OS like Linux or older Windows versions? Have you updated all drivers, Windows and apps to the latest version? Have you checked if run the latest BIOS/UEFI version for your mainboard and CPU (in same cases people change CPU without checking if BIOS/UEFI support CPU fully - you find that information on the maker of mainboards site and their support section)?

Download HW Monitor see temperature in real time, download CPU-Z to see what mainboard and RAM you have (and CPU) from same site: https://www.cpuid.com/

All these apps can be downloaded as ZIP files and uncompressed into a folder and run from that so there is no need to install (download setup version) these at all, if you don't want to.

When you know your mainboard and which version of that use google or any search engine to find out if there have been any changes to BIOS/UEFI since you bought your computer or install mainboard.

Here is wiki to explain what BIOS and UEFI is: https://en.wikipedia.org/wiki/BIOSThe short version is that UEFI added a more user friendly graphical user interface to control same features like BIOS did through an interface that where taken from the time DOS where still the main OS.

Read instruction that will always be on site for your mainboard and how to update BIOS/UEFI very careful BEFORE you update BIOS/UEFI as it can brick your mainboard if it is interrupted during update process.

Often there are two possible way or more to update through online and download an exe which then will run when you reboot system (need to set BIOS/UEFI to read storage device where this is the only file instead of starting OS). Change back in BIOS/UEFI to your OS to boot, remove or delete file where you have stored this exe for BIOS/UEFI as you don't want to accidentally start the same process again.

The safe option is to store it on a device and run it once, let it run and finish uninterrupted. (If computer shut down randomly then there is risk that this wont be safe at all).

During 1 1/2 year it is possible that you have moved or tilted your computer to clean dust around it and so on, so it is possible that some internal connection might have come loose. As @"tatte.5389" have already mentioned you might need to open up your computer cabinet and look inside for how it looks.

If possible upload images to a free hosting site and let use see how it looks for cable connection and dust. Make sure to turn off power on the backside of PSU and then remove power supply units connection from wall to secure that you don't have any electricity that are still running through your system, even when you have powered down with Power button on front from cabinet. Most cabinet have a Power button, but that is not the same as turning off power completely, only from PSU which should have its own switch and then from wall is the most secure way to do this.

To avoid any misunderstanding: DON'T OPEN PSU -Power Supply Unit- in any circumstances as it might still have charges inside from part that don't discharge that fast even when the active circuit from wall have been been removed and can be dangerous. PSU is the only part non-technical people should never mess around inside if they don't know what they are doing. Cleaning this should only be done by blowing air as much as possible to push or pull dust out of it and outside its metallic Faraday cage.

https://en.wikipedia.org/wiki/Faraday_cage

Same for inside of computer, don't touch things as even very small charges might discharge if you don't have equipment to even out charges. Read up out ESD: https://en.wikipedia.org/wiki/Electrostatic_discharge (this is to show you that even small ESD can cause damage that you will not see physically when get too close and don't use ESD equipment). Keep your hands on cabinet (depending on construction there might be a metal frame which can hold on while moving cable etc to even out charges). If you don't know what to do, go to a computer store and ask them for equipment that will reduce charges while you work inside of computer.

It is possible to buy cans with compressed air to clean (through blowing concentrated air over hardware and in between air coolers fins which find on most GPU and CPU today - large metallic piece to spread heat over a larger surface and expel its heat either passive or active with fans). Fins are very thin and can easy become bent if you are not careful, so don't use any force to get deeper in between fins to clean out.

Just be careful as those can can very fast become freezing cold to hold, the contact with air may also create water that might drop on electronic if you aren't careful. Use a glove or a cloth to avoid freezing your hand or loose grip as it get slippery fast. Have a cloth to dry up possible humidity and water when you use air pressure to clean and keep some distance from every that blow to avoid any charging up of ESD and to damage from how hard it blows. Keep all fans steady while you blow them clean and check if you might need to replace them as they are the only moving parts that over time will collect dust in their rotor, that part that make them turn around and the material inside might also change its viscosity to reduce friction.

[Ashantara.8731]

@murdog.6589 said:and overheating isnt the problem.

Are you sure? Do you clean your hardware thoroughly every few months? Dust is dangerous and can cause permanent damage. Thus, removing the cards and RAM and using a brush and compressed air to clean the board, the RAM sticks, the graphics card, the CPU cooling ribs, all the fans etc is highly recommended.

Usually, when a PC shuts down, it's the PSU trying to prevent the hardware from getting damaged.